bt youview box stuck on loading bt youview box stuck on loading
Check here: https://community.bt.com/t5/notes/privatenotespage, on All rights reserved. Mine has just started doing the same thing. All rights reserved. More info. This all went through ok but sadly made no difference to my problem and I still can't get into settings or satisfactorily watch any of my recordings. http://videos.youview.com/support/maintenance_mode.pdf. . YouView TV Ltd 2023. I suspect the problem is most likely to be caused by an automatic firmware update that happened to be in progress when you switched on. on 17h17. Sorry you are experiencing a problem with BTTV. Youview Box stuck on please wait Digital Spy 17h21, Thanks, I've tried the maintenance mode a couple of times but just get a blank screen after selecting 'yes'. It also failed any recordings set up remotely or more than 24 hours in advance. Not sure what box model you have? 03:34 PM, on 22h16, My wife will be happy we need a replacement she hated this box and the user interface , Announcements, Guides & Community Updates. 11:35 AM, on 9h11. Re: YouView+ UHD box stuck loading and needs full factory reset. Glad our loyalty colleagues were able to help. Hi@SiGreenwood Did you receive the new box OK? We use cookies on our website. For help with your TalkTalk TV box, channels and apps. 17h07. / 3.3.168: Complete: BT: You can print a freepost label to eturn the box if you wish. We need to access Maintenance Mode from the start up screen. Some Maintenance Modes will revert all your settings back to their defaults, remove any paired devices and delete your recordings & scheduled recordinglist. Factory reset, delete recordings. To have two die on you like this sounds like very bad luck. BT TV. It looks like you're new here. The hard drive sounds like its trying to do something but nothing happens. Thanks. OpenReach engineers to the house. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Once you have had a chance to test it out post back and let me know how you are getting on. We know how important recordings are so we do offer options to keep your recordings. (As fine as they ever do on my poor internet connection lol). Worked fine until last night. 22h00, on Worked fine until last night. Thank you so much. Hi John. 25-04-2019 03:09 PM. on Welcome to the Digital Spy forums. I've seen a packageremoved when a fibre upgrade has been done. Leon, did you use the delete recordings option or keep them? A red light should appear on the front panel, Press and hold VOL- button for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt. The different options available are displayed below. Already know your box model? Release the down button and press the power button to say yes. 12h01. Until I saw this thread, I was blaming that for this symptom. Cheers . The only time I can get the box to work again is enter maintenance mode and to do a hard reset and delete all my recordings which is really annoying as I record a lot of sport. To check for a software update, follow the steps below: Press the YouView button, select settings . With regards to the non loading, this is normally a sign of a catastrophic failure. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. Make sure you keep the box in standby. (Although i'm not sure why the drive would affect the 'settings' menu)? Announcements, Guides & Community Updates, https://community.bt.com/t5/notes/privatenotespage, How to return and recycle your BT Broadband Hub and BT TV box for free. on If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? Any suggestions/information gratefully received. (Yes, I have pressed the 'Me Too' button.) Go to the Information & Reset sub-menu. Factory reset, keep recordings. 04-04-2020 We haven't changed anything. From My Account you can also check your connection and test your line for any issues in the Service Centre. I have had a retail Youview box almost two years now and have had very little problems with it. 14-12-2020 Anything with a hard drive in it may go a bit flaky sooner or later, but ten months is an unacceptably brief time. My box has a repeat problem. 04-04-2020 If not then I'll go for the full factory reset deleting recordings. 02:18 PM. Interested to find out the answer to this as I have had this happen to mine twice requiring a full reset. Follow these steps then come back and see your instructions: Once you have entered the Maintenance Mode Menu, you can choose from these options: Factory Reset , keep recordings (recommended), Factory Reset, delete recordings (if option 2 doesn't resolve your issue), Internet / USB recovery , delete recordings. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. As has already beend said it is likely a problem with the PSU failing with sub-standard capacitors being used (cost cutting?). There are various different levels of reset modes 2 (factory reset keeping recordings) . Take a look at How to return and recycle your BT Broadband Hub and BT TV box for free. Check & Reportl Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars. If you have an Internet Mode enabled box, or the BT TV Box Mini you don't need to have the aerial plugged in, it just needs to be connected to the internet. It is described at. By continuing to browse, you are agreeing to our use of cookies. The third one might be fine. By selecting Accept, you are agreeing to our cookies. Follow these steps: Turn the power on using the switch found on the back of your box. Your box is connected to your TV witha HDMI or Scart cable and that the correct Source/ input is selected on your TV. Box stuck in nearly ready - YouView Support Only change is that I had to switch channels on broadband recently. Box stuck on Loading YouView Community on Youview box used to work, no problem with other gadgets. 10h40. At that time, I switched it off and left it unplugged for a minute or two. My router packed up and when I tried to go to settings to connect the new router, I could not get into settings. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. However, this time, that remedy does not seem to work. Select Software Information. Then you may have the later version of the Humax DTR-T1000, the Humax DTR-T1010: Select the instructions for the Humax DTR-T1010 instead. The box will flash a blue light, Press the button on the front of the box, The box should now enter maintenance mode, Choose your preferred option from the Maintenance Mode Options (see list of available resets at the top of the page) and follow the on screen instructions. Are you familar with perforing maintenence mode resets on Youview boxes? I will also have had a BT Youview box from BT just under 6 months now. Unless you were using a wifi connection, the YouView box should have connected to the new router automatically. 8h40, Hi@SiGreenwood welcome to the forum and thanks for posting. 17h30. Thanks. Press and hold the reset button on the right-hand side of the box. We have a tv contract with bt. If so have you had a chance to test it yet and with large recording on in 4K? If your YouView Box is frozen or won't boot choose the "Internet/USB Recovery, delete recordings . is this a Bt Youview box that was previously working normaly in its current environmentand and now appearsis stuck or one that has not been used recently or has moved location ? Sign in or register to get started. Humax say that the failure rate is within industry norms, but they would, wouldn't they. Within three seconds press and hold the power button on the front of the box and hold both buttons. 14-12-2020 14-12-2020 Just a brief update and what I plan to do, I tried another factory reset, keep recordings but this time used the option to download software from the internet. Unplug and reconnect power to yourbox. If by old you mean a DTR-T1000 some ideas here though obviously the software update is no longer relevant as your unit is probably on April 2017 software by now. on If you want to continue, just enter the numbers shown on the screen . I think that hardware failure is a possibility. Release both buttons a few seconds after the BT logo appears on the TV screen. Properly gutted I cant get to my recordings, they did appear after a very long wait earlier but then it just sat there :-(. If you're able to, make a note of all your preferred settings and scheduled recordingsas you will lose them once you've completed a Maintenance Mode reset. Sadly factory reset stopped at set up broadband connection. You'll be greeted with a friendly 'Hello' telling you that your box has restarted. Give it a couple minutes to get itself ready and then it should load as usual. 14-12-2020 02:48 PM, on 06-05-2019 This first happened about a week ago. Solved: Youview box stuck on loading screen - BT Community The YV persistently tells me it can't connect to the internet.This morning though, after a lot of messing about, I have found that if the dLAN200 units are re-started and the broadband stays on for long enough for them to sort out their handshaking and talk properly to each other and the YV box has had long enough for this fact to be registered with the machine, it now works. If you look on the public YouView forum, there may be posts there showing you how to do it. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. on All rights reserved. 20h29. I tried calling that number (03451720046), but I got an automated assistant on the other end and it didn't understand my issue - it thought I was saying there was a problem with my TV and started running tests on my broadband. Ive done a factory reset to no avail, any ideas? 04-05-2019 It is a bt youview box. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. 14-12-2020 14-12-2020 Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. Some would say that yours has done well to last three years. 04-04-2020 I've arranged for a replacement box to be sent and returns packaging to return your existing box. If your box is still stuck in nearly ready after trying these suggestions, wed recommend contacting your box provider for further help as you may require a replacement box. YouView+ UHD box stuck loading and needs full factory reset. - BT Any advice would be appreciated. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. on I have a BT youview box (Humax T2100) which has suddenly stopped working after a power cut at my home, it is permenantly stuck on the Youview loading screen and cannot be reset, it fails everytime i try to do this with a message "sorry, selected option failed". Update: Looking at some of the advice on this site, I have tried some of the reset options. The account does not have the TV product attached so it will physically not allow ant TV orders to be placed. Whilst the replies so far seem to indicate something to do with internet connectivity i'm not fully convinced. Got a humux youview box thats been fine for over a year but today the settings screen does nothing but sit with 'loading'. Have you upgraded recently ? Ive reconnected the Humax back up and hope it sorts itself out whilst I continue with the Huawei box. on www.aerialforce.co.uk/having-bt-youview-box-problems-heres-what-you-can-do-to-fix-it/, Mozilla/5.0 (iPhone; CPU iPhone OS 15_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/103.0.5060.63 Mobile/15E148 Safari/604.1. Hope you're keeping well in these strange times! Question - Help for a frozen Humax Youview DTR-T1000 box Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because it's covid I'm out of ideas. 04-04-2020 We have manydifferent YouView boxes, because they are all slightly different, we have different instructions for them. We gave unplugged and reconnected all leads, turned the box off for one minute, turned the router off for one minute: nothing has worked. 21h23, on The box now appears to be ok but am obviously miffed that ive lost a load of films I recorded. Model number 91-00438. 24-04-2019 It just seems to get stuck on the YouView loading screen forever. 22h03, Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because its covid Im out of ideas, on Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Hi all, thanks for the replies, Roy, Ive done the 8 second reset at least 5 times with no joy and have tried the factory reset (Keep recordings) 3 times so far but no difference so far. Hi, im hoping someone can help me please. You do not have permission to remove this product association. Luckily I managed to watch other recordings on catchup. Once you've done a Maintenance Mode reset, you'll need to go through the first time setup again. When I powered it back on, it seemed to work again. I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) This is the first problem that's a bit of a killer :-(. Thanks for posting back with what seems a positive result. 01-05-2019 There was a factory reset, but keep recordings option, but this failed. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. on Myview recordings and scheduled does the same. If this does not do the trick, then your device may be due for a software update. I'm really glad to hear you've received the new box and all appears to be well. Update: I've spoken to an excellent tech support person called "Samantha", who was completely brilliant and solved all my problems. on on This will keep your recordings but you do need an internet connection for it to work. 10h41, on This first happened about a week ago. 04-04-2020 17h16 Then the broadband goes down again, and everything goes to pot.So maybe, just maybe, the issue some people are having is due to breaks in the network connection disrupting things (broadband/network/YV), and all factors have to come together again - for long enough - for it to all connect through again?I am awaiting a seventh engineer visit from OpenReach. I can't tell you what the model or software . Yes I received my new box and it all seems to be working fine. This can be causes by it being knocked while it was turned on. Youview Box stuck on please wait. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. Press and keep holding the 'down' arrow button on top of the box for 5 seconds until 'Enter Maintenance Mode Y/N' appears on the TV screen. on Very happy. p.s. Thanks in advance for any help you can give, on I had some of the known issues like recordings failing etc in the early days but software updates have always eventually resolved them. A white powerlight should appear on thefront panel, Touch the button on the front of the box once(far left hand side of thefront panel), then immediately press the VOL - button (Left dot on the circle panel on the front of the box) for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt, Press the button on the front of the box, Choose your preferred option (see list of available resets at the top of the page) and follow the on screen instructions, Press and hold the down navigationtouch button on the front of the box for 5 seconds, until you see Enter Maintenance Mode Y/N (Y:POWER)prompt, Press the button on the front of the box. I turn the box on from Standby and I get the Blue light but nothing else happens so I have to power off, wait 10-15seconds, and then power back on. 8h37. 9h42. The box light will turn blue, If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? Hi, no I don't have a subscription. 16h45. p.s. Turn the power on using the switch found on the back of yourbox. Youll be greeted with a friendly Hello telling you that your box has restarted. David Take a look at the forum I mentioned. The broadband blue light isnt coming on either. 04:00 PM. My BT TV box has stopped working or keeps freezing | BT Help Internet/USB Recovery, keep recordings. If you are the site owner (or you manage this site), please whitelist your IP or if you think this block is an error please open a support ticket and make sure to include the block details (displayed in the box below), so we can assist you in troubleshooting the issue. I'll let @JohnC2 as he isn't in the office today. Maintenance mode is used to recover your box when something has gone wrong with it. If you're a BT TV subscriber with an active BT subscription, BT will replace the box. It is described at . 15-12-2020 I then get stuck at the Loading page and nothing else happens no matter how long I leave it. It is a bt youview box. youview box trouble Digital Spy This site uses cookies. However, this time, that remedy does not seem to work. I've sent you a Private message explaining how you can contact the forum moderation team. You view box stuck on loading page - BT Community I'm happy the new box is working well. Thanks for all your comments, doubt i'll be posting for a while (depending on when the next software drop is), but will let you know what happens. If this doesnt help, its worth trying a Maintenance Mode Reset, Option 2 (keep recordings) as it can resolve the issue. Me too, on my DTR1010. Update 2: Have tried software reset (recommended) and both factory reset options. If you're not and you don't, it's time to go shopping. If you give our Loyalty Teams a call on03451720046 they can add the required product for you. 01-05-2019 Remember all of your recordings and personal data will be deleted. Yes everything seems to be working correctly. Using Maintenance Mode - YouView Support If you speak with our customer loyalty teams they can add This to the account for you. By continuing to browse, you are agreeing to our use of cookies. This can be causes by it being knocked while it was turned on. - edited My YouView box no longer starts up. Ive reset my router, turned the you view box off and back on again, checked all the cables (internet is definitely working, as all other devices are online), I then tried to access the maintenance page by holding down the arrow key until a message popped up on the screen. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. Stuck on loading - BT Community It is strange because the catch up players work fine. YouView Box Hard Drive Replacement - Ionic Industries This happened to me a couple of weeks ago. I'm showing no TV product on your account currently and the system will not allow a TV box to be sent. We have a tv contract with bt. on On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . Model number 91-00438. Even then, it was reliable most of the time and the guy I gave it to has voiced no complaints. 15-12-2020 However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. Anyway, in the end, I left it with no change and opted for the renew option offered through My Account. I'm with PlusNet fibre using a TalkTalk box. I believe there is a maintenance mode which you can get into, which may give you more recovery options. Ok, I got impatient with waiting for a software update and begrudgingly went for a full factory reset deleting recordings. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. You can print a freepost label to eturn the box if you wish. The box light will turn blue, Turn the power on using the switch found on the back of yourset top box. Need help with these connections? At the moment ive 'borrowed' a Huawei youview box and I can go through the menus in this without any issues without an internet connection and i'm pretty sure I used to be able to on the Humax. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. BT Box Is Not Working At All If your BT Youview is frozen or stuck on loading, all you have to do is restart your BT Box. Sign in or register to get started. All rights reserved. Me too, on my DTR1010. The broadband still keeps dropping. 12:11 PM. you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . You may be able to get it working again by going into Maintenance Mode and performing a reset. If you do not press the power button within 5 seconds the box will boot up normally, Turn the power on using the switch found on the back of yourbox, Press the button on the front of the box, Very quickly press and hold both the channel +/- buttons together for 10-15 seconds, After displaying the start screen, the box should enter maintenance mode, Press and hold the down button on the top of the box, Turn the power on using the switch found on the back of yourbox. We can't get past the message Freeview Loading. I am now trying a full factory reset. Take a look atHow to return and recycle your BT Broadband Hub and BT TV box for free. Read our cookie policy. They are known for gradually dying like this. At that time, I switched it off and left it unplugged for a minute or two. You can restore your box back to its factory settings, letting you start again from a clean slate. The box light will turn blue, Press the button on the top of the box. I don't have a Humax box at the moment (intending to get their new YV box when I have been paid some money I have earned) but I had their 9200T box for six years before it began to show its age. 11h53, on Thankfully most of the programmes were also recorded on my freeview play box. Plug the power cable back in whilst still holding the reset button continue to hold the reset button down, do not release it yet. The other strange thing is that when trying to reinstall the box to my Samsung TV (smart hub) the box now shows up as Virgin media instead of just a generic cable box like it used to? OpenReach engineers to the house. Settings stuck on loading YouView Community I'm starting to suspect a HDD failure, is there any way of performing a check on the drive, or a defrag or similar? Thanks, are you saying that you think the hard disk has died then? Instructions for doing this can be found here: Mine has just started doing the same thing. on Make Model / Variant Manufacturer / Component Software Latest software rollout status; BT: DTR- T1000 / 80B08500: 29.107. My old BT youview box is stuck on the loading page at the start ..how can I get it to move on or fix it ? Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. A red light should appear on thefront, Press and hold the down arrow button on the top of the box for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt.