mock call script for hotel reservation mock call script for hotel reservation
Virtual Hostess: Good evening and thank you for calling Smiths Steak House. Mock Call Script Sample/ Call Simulation Sample The 7 Steps of Call Flow Step 1: Open the call (always). Now, do you approve of a single queen-size bed? Here are your tickets. Lonnie This Friday. Also, do you have a dress code? Job description: The Center of Travel dot com is a travel site that prides itself on providing a one-stop-shop for travel needs. Let me check what flights areavailable. Review the key vocabulary and the sample sentences. Successful resolution Thank you again for calling [Company Name]. The complete conversation between the man making the reservation and the hotel receptionist is included. Hotel XYZ (Name of the Hotel), Reception. Caller: Whoo. HANDLING RESERVATION CALL | LPU-Batangas | SydneyVB_ MOCK CALL PRACTICE: Basic Browser Troubleshooting | Interactive Session. Your reservation is in our computer. Travel Agent: Okay. Calling Diner: Hi Sara, my name is Ted. is hosting a convention. What days do you need that reservation, sir? All we need now is a phone number. A: Hi there, I want to reserve a hotel room. This is a useful text for learning how to make a hotel reservation in English. Someone will give you a call momentarily. I have a few questions I hope you can help me with. I can text you our address so that you can easily find us with a Google maps if youd like. By the way, how much is it? Goodbye. If you provide us a list of your backup staff, we can then initiate the phone tree to find a replacement for that shift. Mr. Abrams: A single room with no balcony will suit our needs just fine. Customer's Profile: Male, Age is 50-60yrs old, partially deaf and irate. is closed for the season. Travel Agent: Well, the price for the flight is almost double the price you would pay if you leave the day before. 00:00 00:00 Woman: Hello. Thank you for flying with us at Net Jet. 00:00 00:00 Hotel Clerk: Hello. The email is TRobinson@xmailbox.com. Also, there is internet available in the lobby 24 hours a day. Step-2: Greet the guest properly. A: $308! So, we again recommend you to read these guides: Click Here to Watch Our Free Video onHotel Room Reservation Dialogues between Front Office Agent or Receptionist and Guest Practical Conversation, I love this, thank you very much for this is a very good work.. We are really grateful for your help, We are very happy to know that you find this helpful. Your new virtual hostess team will even be able to help answer calls from your on-site staff 24 hours a day, 7 days a week. Thank you very much. STEP 1 - Briefly summarise what has been accomplished on the call. 3. Yes, but you will have to confirm this reservation at least two hours before departure time. If your calling guest has a message for a specific department or employee, we will text or email the message to the recipient immediately after hanging up. hmo0?nX --mQJnA@PJUlB#L p-4DpI#Ji8 J`yrBnbkK.z4FxfD1y6eNOGtzw}wx. Thats flight 1070 from Salt Lake City to New York, Kennedy Airport,transferringto flight 90 from Kennedy to Helsinki. We look forward to seeing you! How can I help you? What did the agent do well in the call? Travel Agent: Freedom Travel. It is Hotel ABC. (OPPORTUNITIES)5. I would like to reserve a room from the 5th of April for 5 days. Our prices are now slightly higher. Travel Agent: It's only $980. Give us a call at 1-800-785-6161 to speak with an account specialist and get your custom quote today. Hotel Clerk: Well, would you like a smoking or a non-smoking room? Click to reveal If there is an emergency situation, we can transfer calls from your FOH or BOH staff to emergency service technicians and handle conference calls. A: I have no problem with that. Spellman, and your address is 5017 Broadway Woodside, New York (NY), 1137, and. B: That's 626-555-1739. (After few seconds) Yes, a few double bedded rooms are still vacant on 5th April. This is an example of telephone conversation in front office. Now, is a queen-size bed okay? Guest: Ok, and what time is check-out? to inquire about available rooms. Making a Hotel Reservation in English - Dialogue Hotel Reservation Receptionist: Good afternoon! Travel Agent: Well, the price for the flight is almost double the price you would pay if you leave the day before. may I help you ? - You'll have to be at West London Air Terminal by 6.00 am at the latest. Give us a call at 1-800-785-6161 to speak with an account specialist and get your custom quote today. Guest: Its S-T-P-H-A-N-Y and then R-O-S-E. Hotel Receptionist: All right, Ms. Stephany. Script 1 - Successful Hotel Room Reservation Conversation in English Background: The receptionist of Hotel XYZ is talking over telephone to a guest regarding a possible room reservation. STANDARD ROOM- $100 TV, cable channels & WIFI Mini bar and refrigerator Double bed (fits 2 people) No kitchen No swimming pool PREMIER ROOM- $250 TV, cable channels & WIFI Mini bar and refrigerator King bed (fits 4 people) With Kitchen Hotel Clerk: How do you spell your last name, Mr. Maexner? To start, we will prepare our award winning lobster bisque, followed by our signature cut prime New York strip and for dessert, a perfectly prepared Crme Brle. Receptionist: Check-in for you on Friday can be any time after 3:00 p.m. Check-out will be on Sunday before noon. B: That is what I am here for. N4dq6FVni8E1^ms[B3O8tXw@'FZM/$vL51DD. But unfortunately the hotel is fully occupied and no room is available. Hotel Clerk: All right. CALL CENTER MOCK CALLS SCRIPT SAMPLE 2 - EMERGENCY HOTLINE. Step 4: Probe/ ask relevant question/s (if applicable). A: It depends on the price, of course. To confirm Ted, I have you booked for 2 at 9:00 pm tonight. B: Sir, I'm Michelle, and I run the front desk. What's the actual price? B: That'll be nonsmoking. B: It'll be $308 nightly. . "Hotel Room Service - Script" Back to Listening Activity Back to Easy Quizzes Listening Exercise Listen to the recording on hotel room service and read along with the conversation. TMP HOTEL ROOM RESERVATION. Voice Age: Young Adult. Is it ok? Caller: Alright. Would you like me to book a reservation for you and your party for a specific time? This is a booking mock call recording with a detailed, step by step explanation for each part of the call flow. Nonsmoking. https://esllab.b-cdn.net/audio/mp3/hotel1.mp3. November 25, 2019 at 8:18 pm . your phone number is (718) 204-0341. A: Definitely nonsmoking. And, uh, Id like to request avegetarianmeal. May I have your name, please? You then forward your calls to a designated phone number and all of your incoming calls are rerouted to our digital call center. I plan to be there in April from the 14th to the 17th. Guest: Ok. Copyright @ 1998-2023. Yes. B: Great! Can I book a reservation for 2 at 9:00 pm? Hotel Receptionist: What type of room do you like to reserve, mam? See you again! Receptionist: Yes, all hotel guests are allowed access to those facilities. Repeat as necessary. f&!bLEL `'E9xq G: Hello Good Morning Zerah, I would like to reserve a room please. A: Certainly. A: That sounds fine to me. Knowledge Base/ Mock Call Scenario Hotel Reservation The hotel is a 5 minute drive to the CCV Mall and Souvenirs. It's area code 626-555-1739. Listen to the recording on hotel reservations and read along with the conversation. A: It's 626-555-1739. Have a pleasant day. Guest: No sorry. https://esllab.b-cdn.net/audio/mp3/flight.mp3. An online hotel reservation form is used to track bookings and manage reservations through a hotel's website. This is Capitol Hotels in Washington, D.C. How may I help you? We will then help that guest and provide impeccable customer service on your behalf. This is the front desk. Hmm, hmm . B: I have booked you on your flight at a great rate. Dear Readers, this is just a sample conversation. By the way, how much is it? May I have your name, please? Oh, and Id like the cheapest flight available. endstream endobj 27 0 obj <> endobj 28 0 obj <> endobj 29 0 obj <>stream Tess, speaking, How can I help you? Caller: Alright. And the view of the city is great, too. Read the complete Terms of Use for more information. The new website is trainercreative.com but I'm still working on it, whew! The caller can't stay on the September long weekend because the hotel. Reservation Officer: Sure madam. Carefully look at their dialogues: Hotel Receptionist: Good Evening. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Here we will share 2 real life scenario. B: Next question: Is a queen-size bed okay? Lonnie A: I would prefer to return in the afternoon. B: One minor problem, sir. A: I need to reserve a room. Do you prefer a room with the view of the swimming pool or the hill madam? Calling Diner: Thats doable. If you're the agent, what will you do differently? Hotel Reservation Dialogue #1 R: Good morning. 2. Now, about the bed, is a queen-size okay? This form will provide you with the travel details, accommodation information with your . Welcome to the Westin Hotel C: Hi, Good morning. MOCK CALL PRACTICE: Hotel Reservation | Interactive Session 5. . RESERVATION SCRIPT STARRING BY : NAUFAL AS RECEPTIONIST HOTEL NETI AS RECEPTIONIST AIRLINES NELLEUS AS HEAD OF OB R. YOGI AS OB RIJKI AS HUSBAND OF ANGGUN ANGGUN AS WIFE OF RIJKI AS MANAGER Segemen 1 ( On the phone ) Receptionist : Good morning, Antik hotel. Guest: Ok, thanks. Repeat A: I need to make a plane reservation. Would you care for a room with a balcony? - Thank you. Reply. me to have a short recap of what we have discussed today. Please tell me how can we help you. Their number is 123456789. B: Nonsmoking. B: One more second, sir. Caller: Whoo. 54.36.126.202 Please answer all questions about the text: Press Enter or Space to show volume slider. Your flight under American Airlines that was. Caller's Profile: Female, 20-25 years old, nervous. And could I have your name please? Dont worry. Situation: The caller heard some gun shots, and saw people running from his neighbor's house. I'm John Sandals. A: Certainly. [Okay] And when will you be returning? A: My plans are to be there April 14th to the 17th. Am I right? My phone number is 626-555-1739. In our todays Hotel conversation in English guide, we will share dialogue between guest and receptionist. Mr. Abrams: Hi, I'd like to schedule a reservation for this upcoming weekend from Friday night until Sunday. B: Very good. Receptionist: We can handle payment upon your arrival on Friday. My name is Michelle. xXK6W^)"`u =l@EOimy,Y Zk873/ _h>in/o{kZho~nM_Z~ &=>^d1{g -*j6@H!OqQO 7Xzt`"& ;;v's6\fu82, Mr. Abrams: Hi, Id like to schedule a reservation for this upcoming weekend from Friday night until Sunday. We highly recommend you to read these following tutorials for better understating the topic: Background: The reservation official of Hotel PQRis talking over telephone to a guest who wants to book a room. My name is Michelle. Hotel Clerk: Hello. This is Tanya. Carefully look at their dialogues: Hotel Receptionist: Good Evening. B: Our room rates recently went up. Man: Yes, Id like to reserve a room for two on the 21st of March. Hotel Clerk: Its only $200 dollars, plus a 10% room tax. Lets go withthe cheaper flight. B: Thank you, Mr. Sandals. Bill Thank you. Calling Diner: Oh wow, that would be great. For how long does Mr. Abrams plan on staying at the hotel? :) Thanks so much for watching. November 25, 2019 at 8:18 pm . Caller: And what are thedepartureand arrival times for each of those flights? What is it? Could you please tell me your name? Receptionist: I am glad that I could help you today. 504K views 1 year ago Mock Call #9: Hotel Reservation. Gender: Male or Female. Here at A Courteous Communications we offer affordable rates with no long-term commitment required. All we need now is a phone number. Would you like a smoking or nonsmoking room? Call us! B: Each night will be $308. RA: Certainly ma'am, May I first know your name ma'am and where you are calling from? The flight number is NWA 476. We look forward to seeing you then! B: No problem at all. You might notice that in the description above, it still shows callcenterninja.com. HOTEL RESERVATION SCRIPT RESERVATION AGENT = RA, RESERVATION CLERK=RC, GUEST=G RA: Hello Good Morning this is Zerah from R and A Hotel in Manila City, what can I do for you? May I help you? Steps You Should Follow Step-1: Answer the telephone within 3 rings. Hotel Clerk: Okay, we do have a few rooms available on the 20th; were full on the 22nd, unless you want a smoking room. scheduled tomorrow, December 28, 2021 at 7:00 AM was cancelled. But I like nature most. May I know the specific date for the reservation? A: I quit smoking, so nonsmoking. Virtual Hostess: Thanks Ted, you too and dont hesitate to call if you have any other questions at all. How much is a room? Virtual Hostess: Hi Ted, I am more than happy to answer any questions you may have. This is XXX hotel. Copyright @ 1998-2023. Background: The receptionist of Hotel XYZ is talking over telephone to a guest regarding a possible room reservation. Randall Davis. Is there anything else that you need at this point in time? Carefully look at their dialogues: Reservation Officer:Good Morning. Suit rooms will be too expensive for me. Reply. Well, lets go with that. Bill Oh excellent. GUEST: I AM CHRISTIAN LABONETE. I HAVE A NEW WEBSITE. Virtual Hostess: Our dining room dress code is smart casual. I will also be sure to include our address so you can find us easily. My name is Michelle. B: Good! MOCK CALL PRACTICE VIDEO 5 - This is my fifth mock call interactive session wherein I show a mock call scenario and you, the viewer, will answer some guide questions on the comments below. <> I have also included the product knowledge so you can train yourself to think like a call center agent. "Good Morning, Front Desk. Now, if you'll just tell me your phone number. B: The price per night is $308. Be assured that we will also decorate the room in best possible way. Caller: Yes, Id like to make a flight reservation for the twenty-third of this month. Mock Call Script with Call Flow Guide: Hotel Booking Part 2 Kwestyon 397K subscribers Subscribe 16K Share 546K views 2 years ago Mock Calls with Call Flow Guide This is a booking. What days will you need a room? Im flying to Helsinki, Finland. We look forward to receive you on 4th April. Calling Diner: Wow, that sounds incredible. Your reservation is all set except for your phone number. Caller: Alright. Randall Davis. I would like to make reservations, please. Is that acceptable, sir? A: That would be 626-555-1739. Hmmm. Customer Service Call Scripts for Handling Several Customers at the Same Time. Try us out for a month and test drive our amazing hospitality industry-specific services to see how we fit in with your on-site staff. There are many points you need to understand while taking reservation. The guest wants to reserve room for her husband. Learn how your comment data is processed. Sunnyside Inn. B: It's $308 a night. Allow us to walk you through how we answer calls for restaurants so you can fully understand key guest services that we bring to the table. B: The price will be $308 a night. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Thanks for calling. Thank you so much for choosing our hotel, sir! You can collect your ticket at the airport booking-office number 4. What can we do for you? Hotel Receptionist: Sure madam. We look forward to seeing you in New York! B: Hi, Mr. Sandals. Hotel Receptionist: You are most welcome, madam. It is a mid-range hotel. GUEST: I'D LIKE TO RESERVE A ROOM FOR TWO PLEASE. Read the complete Terms of Use for more information. Hotel Receptionist: I repeat917494-4476. Do you find that acceptable, sir? B: Wonderful! to report a cancellation. Hotel Receptionist: May I have your contact number, madam? Review the key vocabulary and the sample sentences. Calling Diner: Possibly, my wife and I are in town on vacation and are looking at restaurants provided by our hotel. Hotel Receptionist: Certainly mam. A: I will be traveling to Aspen, Colorado. Do you need our services? A: Nonsmoking, please. A: Certainly. AGENT: ALRIGHT! Talking over telephone needs skill, knowledge and training. Goal: Pacify the irate caller, Resolve the issue of the customer and Establish rapport. Hotel XYZ (Name of the Hotel), Reception. B: Great, Mr. Sandals. In fact, our all single rooms are occupied for next 5 days. But if you don't travel on the coach you should arrive at the airport before 8.30am. Caller: Yeah? Could I have your full name, please? ---NEED SOME HELP IN GETTING HIRED? A: How much per night are we talking about? Client: The Center of Travel.com. For more information on Specialty Answering Service, including additional sample scripts, visit us at: www.specialtyansweringservice.net Mock sales calls should be part of onboarding, training, and continuous development.
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