jjshouse return request jjshouse return request
For customers who choose JJsHouse Delivery Service. Once you place an order, it will take us some time to either process or make the requested items before the order ships out to you. Delivery times are between 3-6 days to all major destinations. You can also choose to chat now or email us. View the, Yes. We reserve the right not to accept the returns without prior approval from our Customer Service. Thank you for your patience. - Once your order has been shipped, it can no longer be cancelled. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?Thank you for your cooperation in advance. The shipping time depends on shipping methods. We sincerely hope you could give us a try. We reserve the right not to accept the returns without prior approval from our Customer Service. 2. All Final Sale items are not returnable or exchangeable. The item must be returned in its original condition (if eligible per the return policy). Well email you a notification once we confirmed your returned products and processed the refund. The sooner you place an order, the sooner we start preparing your item(s). DoNotPay Can Handle the JJ's House Item Return Request for You! I didn't have time for alterations. Received regular emails about my order including shipment tracking etc. I then had to spend another $300 on another dress on short notice. We completely understand that you may have concerns about the fit and the style of our dresses. All PayPal payment can only be refunded via PayPal, all Credit Card paymentwill only be refunded to the original Credit Card. Click the button for the specific issue you're having with the game. It smushed in the middle of the bust and the pleats are weird. Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. Bought hair pins of a value of 13. Your satisfaction is utmost important to us and this is absolutely our work power. 8. Paid extra for custom fitting and have been delivered an item labelled as one colour but is a completely different colour, wrong dimensions. Always choosing the best shipper to make the delivery, JJsHouse.com.au garantees all the customers will receive their dresses in good manner. Upon the arrival of your package, it is suggested that you check and make sure the item has been made in accordance withyour order specifications. JJsHouse prides itself on exceptional customer service, high quality and . We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used dont go to waste. Before the claim is resolved, please keep all products in their original packages. Absolutely disgusting. Please Note:It can generally take a few weeks for a return to arrive back and be processed back into our warehouse. If you wish to return any or all parts of your order, you will need to contact customer serviceat Contact Usand obtain a "Product Return" form that must be included with your package. A second dress is too long and will require further work to shorten at extra expense. Jjshouse return center phone number frost24time.com 888.282.6060 For the best service and selection, please order your replacement items online or in the U.S., call 1.888.282.6060, or in Canada, call 1.877.794.5304 for assistance. For customers who placed orders using online payment methods: Refunds only begin once a returned package has been scanned and confirmed back into our warehouse. You should not put patent leather bags into plastic or polyester bags since the material may become adhered to the bags.4. I bought this from jjshouse, i like it very much:). We won't take back the points, which you get for placing the order. Add a Photo Note: Please only provide JPG/PNG/GIF/BMP files.Individual photo size cannot exceed 2MB. Please double check your measurements and color choice before ordering. You can use JJ's House coupons to unlock discounts at their website. You can use any of the payment methods listed below to pay for your order. If there is no order under your account, we suggest you to register a new account on our website with your email address first and send us an email. 1. Click "Add to Cart" Useful. Otherwise, we cannot find your order in our system and process the return just by the package received. Please Contact Us. JJs return policy on the website should list CORRECT information to avoid wasting so much time!!! are final sale. 3. 1. JJ's House will issue a full refund including shipping for any damaged, defective, or mis-shipped items as long as we are notified within 14 days of delivery to you. 5% OFF Then, all the dresses will be cut from the same bolt of fabric to make sure they come in the exact same color. I have tried every night since I received the dress to get a return for but the site never let's it submit. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The dress was very well constructed. No returns and no exchanges for perishables, earrings (including jewelry sets containing earrings), and personal care items (including lingerie, etc) due to hygienic reasons. 3. For less than $300 I received a custom dress, a wrap, a lace jacket(wasn't sure which I'd prefer and ended up wearing neither), a veil, tiara, and a hanging bag. The dresses were beautiful. Select the item(s) that you want to return. Submit a Request Home Submit a Request Please complete the form below detailing your requests. Hope we can serve you again in the future and make you a happier customer. JJs House only accepts the return of products in their original conditionunworn, unwashed, undamaged, free of lint, and with tags intactwithin 14 days of purchase. All were the exact color we expected and the quality was amazing for the price. Once getting your confirmation, we will transfer the account information for you. However, we are more than pleased to assist you in filing a claim against the shipping carrier. Once the refund has been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service. Faux leather is a great alternative to the real genuine leather. 3. It was very easy to order the right true to size dress. After 14 days, we may not be able to process the return and a full refund. We also appreciate your honest feedback about your experience. 1. Your encouragement will keep us moving forward and constantly improving our service. Dear customer, Thank you for your positive comment and feedback. Cancel order within 24 hours of payment for a full refund. 2. While we can no longer make any changes to your address, if your package is being shipped, you will need to contact the carrier to request changes of delivery. With over 12 years of experience designing and manufacturing dresses, we provide the finest quality materials and impeccable detailing at the lowest cost. Does JJ's House require a receipt to make a return? FOR ALL PRESONALIZED AND PERSONAL CARE ITEMS: You'll be taken to a confirmation page that will give you an order number and you will be emailed a confirmation once the payment has processed. That was the first red flag. We dont provide the Self-Return Service for Non-returnable Items. Because of this, we are unable to accept any returns on custom dresses. We used JJs house for our bridesmaid dresses, groomsmen ties and pocket squares, jewelry and hairpieces!! Return item(s) are lost or damaged on the way back to us. I have suggested jj's to several people and when my son gets married next year, I will be ordering my mother of the groom dress! There are 195 customers that JJsHouse.com, rating them as excellent. Exposure to harsh chemicals can alter the appearance of your JJs House product. 2. Please be informed that after placing your order, there is still time to change your mind. THE SHIPPING IS RIDICULOUS . Have a nice day.----------------------------------------------------------------------Replied:Dear customer, Thank you for your feedback. JJsHouse.com has collected 236 reviews with an average score of 4.23. As of April 14, 2022, JJ's House does offer order tracking support. Click hereand fill out your order number and the email used to place the order (where you have received emails related to your order) to pull up your order page. DON'T BUY FROM HERE THEY DO NOT RESPOND NOT EVEN WHEN YOU TRY TO CALL. Measure from the top of the shoulder, down the front of the shoulder, under the arm pit, and up the back of the shoulder. Hope we can serve you again in the future and make you a happier customer.Have a nice day~. Hello Maria Gethin, Thank you for taking the time to write your review. They take anywhere from 2-10 business days to arrive. Or you can find it on the Order Details page via this link. Precaution should be taken to use any detergent to clean the handbags. It was perfect and beautiful like I imagine. JJsHouse - I got conned out of over a $100, JJsHouse - wedding dress unsuitable/no return policy, JJsHouse - No response to my returning 2 dresses, JJsHouse - RMA procedure for returning product. JJs House will issue a full refund including shipping for any damaged, defective, or mis-shipped items as long as we are notified within 14 days of delivery to you. If you choose to return the packages by yourself at your cost instead of using our return label, youll need to confirm the return delivery status by yourself. They make it clear that if you get the measurements wrong then that is on you and there is nothing they can or will do - that is totally fair enough. Share your photos and videos with others to prove the truth of your words. JJ's House will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items. But the points used for your order will not be refunded. GB. I ordered my regular size and all fitted fine. Products are exposed to corrosive substances or chemicals. Hiroko Masuike/The New York Times. Genuine Leather One should avoid treating this type of handbags with water and scratches on the surface should also be avoided as it exposes the material to further damage. However, it is important to note that our dresses are made to order. Irregular or excessive returns history indicates potentially fraudulent or criminal activity. The pins that come from China btw are stuck at customs. 4. Please don't hesitate to. Don't be afraid to order it! And in my dress I felt and looked a million dollars. It then says you have to select a reason. Your satisfaction is of utmost importance to the JJsHouse.com Team. Orders (swatches, accessories, fabric, etc.) If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product Return" form that must be included with your package. Go to the checkout page. 1.7M views 27K. I have been told I am not eligible for a refund as its a custom order despite the fact that there is a quality issue and the jumpsuit is unusable due to their error.Have only been offered a 30% discount which is laughable. Please Note: If you received a wrong item/size or damaged/defective item, after selecting the corresponding reason and adding photos for the explanation, your request would be automatically forwarded to our customer service team and theyll look into the issues and give you a satisfactory solution. Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included with your return. Nylon Series The specially treated nylon repels water and is more durable than the other materials since it is light and tough. I bought a dress for my daughter's prom. 2. Packing / Delivering: Every dress of JJsHouse.com.au is packed well in the package separately, avoiding products being scratched or ripped. Select the reason and add photos for the return. If there are quality problems about our dress, could you send us detailed pictures? The vendors return policy differs slightly for each type of item or the items condition: You cannot return or exchange the following JJs House items: Before returning the item to JJs House, you should get in touch with the companys representatives as it doesnt accept returns without prior knowledge. Copy of the receipt must be provided to request reimbursement. 4. Once your payment is confirmed, the manufacturing process has begun. After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. The shipping costs depend on the weight of the order, the country of destination and the shipping method, if you put all items in the cart and go to checkout, you will see the shipping costs, which are automatically calculated by the system. Silver pieces are given detail by oxidation, over time, they may appear black. If your item arrives damaged or defective, please reach out to our Customer Service team directly for assistance with processing your return. Once your order is shipped, it cannot be cancelled.". If you're a registered customer, sign in first. FOR ALL SAMPLE SALE ITEMS: Founded in 2010, JJsHouse is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses, and accessories. I started looking for a prom dress kinda last minute.I came across JJhouse on a google search for "prom dress". Return Policy (Full policy, list of returnable and non-returnable items). - Unpaid orders will be cancelled automatically after 1 days. JJ's House | Beautiful Dresses. Ordered a bridesmaid dress and was sent a tracking number 12 days after ordering it, tracking number went no where. I ordered on 9/26/29 and didn't receive it until about 10pm on October 14th. Please note that if your order specifications differ greatly from the final sizing request, re-sizing may not be possible. To clean part of the handbags (except handbags made from silk and satin), you may use a toothbrush combined with mild soap. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request. Items must be received within 30 days from the date of delivery to be eligible for exchanges. We will correct your shipping address and send you a confirmation email as soon as possible. You can use JJ's House coupons to unlock discounts at their website. Yes, you can return any standard size item within 14 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached). You are qualified to get a full refund if your items are defective, damaged or mis-shipped. To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page). The return shipping fee will be paid by you directly to the post location. Please keep the tracking number safe. Allow up to 15 working days for the funds to be credited to your original form of payment. Hope we can serve you again in the future and make you a happier customer. First it tell you to write why you are returning it but when you hit submit after you write your explanation. Please try on your dress as soon as possible without altering,washing the dress, or removing the tag. 2. Click on the unpaid order you want to complete payment on. Update:Dear Ani, Sorry for the inconvenience caused. Check JJ's House's website to see if they have updated their free returns & exchanges policy since then. JJsHouse.com holds no responsibility for missing packages or damaged products caused by theshipping carrier. The detergent is spread evenly on the bag and the bag is wiped clean. We'll then email you a link directly to your registered email address to reset your password. General Return Policies Contact JJsHouse.com Customer Service to initiate the return process within 7 days upon receiving your item(s). Select the method for your return. 3. View the. LTD.; Address: 50 Raffles Place, #30-00 Singapore Land Tower, Singapore, We use cookies to provide you with the best possible experience. I like the quality of the dresses. The following should be observed when cleaning the handbags. We also ensure all reviews are published without moderation. All returned or exchanged products must be in their original condition. The handbag should instead be stored in an open basket. Cloth Material There are many types of materials used to make this type of handbags. - Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund. Could we get color swatches to see what the colors look like in reality? We suggest you order a fabric swatch to view colors in person. Not your bra size! We reserve the right to define and limit, refuse, and/or reject returns from you at any time due to but not limited to: Returns in an unacceptable condition (worn, altered, washed, damaged). Unpaid orders are automatically cancelled after 5 days. The basket should be kept off the floor to avoid pets like dogs and cats from sleeping in them. Order Number: Write an Inquiry: *. Orders will be eligible for refunds when it is defective or there is another mistake made by JJsHouse.com. I purchased this dress in ivory with champagne sash. If your country is not on the list, "Self-Sending" would be the only option. We are really impressed with the quality!! EXCHANGE POLICY We are sorry to hear that you are not happy with the shopping experience with us. Hanging on a hook or hanger is not advisable since it can distort the shape of the bag. After entering the verification code and clicking "Submit Request", your return request would be automatically forwarded to our customer service team. If you need further guidance or run into any issues when placing your order, please Contact Us, and we'll get back to you as soon as possible.". Your Name: *. Find the order that you want to return on the "My Orders" page. Please refer to the following steps: Will my item be exactly the same color as what is shown on your website? We can change email address for you. Mom's Moment - Up to $500 Cash Prizes Just Waiting! I had to order a size larger than I normally wear, that's OK, all dresses fit different. If you believe your items were damaged during delivery, you must first obtain "Proof of Damage" documentation from your delivery carrier, which needs to be included in your returned package. They should be kept out of direct sunlight, which may de-shape the bags. Please enter the verification code on the picture.
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