visionworks return policy visionworks return policy
An RA number must be obtained within 30 calendar days of the date of purchase and will be valid for 14 calendar days after its issuance. Is this what the medical/vision facilities have come to. You will get digital access to reviews and ratings for over 8,500 products and services It appears Visionworks is not a good and reliable business since the recent reviews are all bad. BBB Business Profiles generally cover a three-year reporting period. I went in & I was correct. Gain trust and grow your business with customer reviews. EVERYTIME, I SET UP AN APPOINTMENT THEY NEVER HAVE MY INFORMATION OR JUST CAN NOT FIND ME IN THEIR SYSTEM AND HAVE TO GIVE MY INFORMATION OVER AND OVER AGAIN. I have been waiting 10 weeks for a pair of glasses. We do not apply a refund credit to your new purchase. You can take your item or items directly to a Visionworks center to initiate the return process in person. An item that was discovered damaged upon receipt will be replaced with the same model only. My husband and I had appointments at the Vision Works in St. Peters at Mid Rivers Mall store # 393. Find Out HERE! If you believe your refund or return request was wrongfully denied, you can use the app DoNotPay to sue the company with the help of the app. Visionworks offers a simple 30-day, money-back guarantee. Tip for consumers:Do not use visionworks! They have to do some digging and get back to me and then they never get back to me. Exact information about Visionworks return policy is a bit tough to find. I asked him if he could let me know who his superior is whom I can call to check and find out about, my records and he refused and gave me a corporate line number. 435 total complaints in the last 3 years. Spent over three hours just to get an eye exam. To initiate your request, sign up for DoNotPay and follow the steps below: Once you complete the steps above, our app will generate a letter request and mail it to the company right away! By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. You can only contact the company and inquire about the return process. When I called the Woodmore location on April 10, 2023 the person answering the call, informed me that I could no longer exercise the 100-day option (at the Woodmore store) because the 100th day was on April 9, 2023 Easter (all Visionworks stores, were closed on Easter). Thanks in advance. And if I could find the person that hired these individuals, I would question the interviewing process. I was told that Visionworks was not allowed to cancel that text feature until they contacted the customer. Visionworks is fine as far as Eye exams and purchasing glasses BUT it is ABSOLUTELY IMPOSSIBLE to contact ANYONE in CUSTOMER SERVICE. They were horrible, so I left and pulled into Visionworks. Can you share a success story using visionworks? Was contacted by both their regional and corporate managers told they will talk to their people the rest is company policy and they would expedite the request to the insurance company. That an email would be sent to keep track of order. Never going here again, and I will inform others. My order for glasses went into the Bermuda Triangle apparently. We'll replace your frames free of charge if they are damaged or broken plus, you'll get great deals on replacement lenses. Tip for consumers:Dont go to Vision Works! Extremely disappointed. As an industry leader in eye care services and eye wear products, Visionworks has more than 650 stores in 41 different states, including the District of Columbia. Once we have received the item (s) we will provide you with a refund. After I was traded off from inexperienced employee to the next. I am so glad they have a structure you can go to. This includes the original packaging and all branded inserts, dust bags, labels or accessories included with the original packaging. (States, Store Locations, Prices, Types + More), You can return and exchange at any Visionworks store and online. I finally found what I wanted and after $300.00+ bill with my insurance I left. The first method you can use to contact Visionworks about a return or exchange is to call the company directly. ConsumerAffairs is not a government agency. I had issues getting the prescription and he and his staff helped me to get the correct drops. Usually lenses have one year, frames one or two years, accessories one year warranty. The issue is not with the Eye doctor, I purchased two pairs of glasses from Visionworks, with tax and fees, the total amount was $222.48, I paid with my Discover credit card, the clerk in the store ran my credit card four times and when I got home and looked at my account online, the four transactions totaled over $890 dollars. I spent $1200+ on Nov 16 for 3 pairs of glasses. The Frame Finder lets shoppers try out different frames on their own face, through the Internet. Will not answer the phone. All product returns require a Return Authorization number (RA#). Waiting to see how long it will be to correct the mistake and if they in fact do correct the mistake. Products used:Glasses for myself and my kids. Complaint: 19896605I am rejecting this response because:I did not receive aresolution for the invoice in question. Was told to try them and if they didnt work to call and let them know that they would set up a time to come back. To learn more about reviews and trust on sitejabber.com, visit our, Backed by the National Science Foundation, I was warned by several co-workers to not deal with. I explained that I had taken leave from my job, driven there, just to find out that I did not have an appointment (in person) but it wasn't canceled either. I was then, redirected back to ************ City location by the person from the Woodmore location. We will go over the return or exchange policy in detail. Tip for consumers:Was advised I'd have our glasses within 14 days. If you aren't happy with them, you can get a refund or replace the glasses with a pair of equal or lower value. When I reached there after 4 hours of drive time they said they didn't know what tests needed to be done despite going over them with me on phone and going over all my details from previous visit of last year. Victoria helped me select my glasses. The icing on the cake was they refused to provide me my medical records saying that they have a new system so cannot access complete records but only some. I have been going to Visionworks for the past 15 years. Our content is intended to be used for general information purposes only. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. We use dedicated people and clever technology to safeguard our platform. Dont worry, you will be able to successfully return the item. The clerk told me that even though I was within the 100 day perion & the glasses was cheaper by $40 I broke even because Visionworks have to make me some new lens for the correcy script for my eyes. Visionworks Return & Refund Policies. They some tests one day and then called me again the next day and made me wait and do the balance tests. Nothing until they were actually ready to serve us. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Replacement We will send a product replacement after we have received the authorized return and completed our inspection process. or email me? listed below. When I called them they directed me back to the store and said they cannot do more. I know visionworks has a 100 day return policy. Address your return to the address listed on your invoice. Visionworks. In our lab tests, Eyeglass Stores models like the Visionworks are rated on multiple criteria, such as those listed. Corporate do not have a customer complaint email but had to call them. Find a staff member and request a return. Tip for consumers:I will be having my purchase sent to another location and then returning purchase. Also, Check out Visionworks Return & Exchange Policy. I was also told that they tried to call me on the 12/10/2022 (a Saturday) to reschedule my appointment for an in person appointment. I contacted ************ City location; they did honor the guarantee, but only for one pair of the glasses. 195 complaints closed in the last 12 months. You wont have to wait in lines or on the phone for long periods because you can request a refund from the comfort of your home. TIA. Consumers can upload a picture and start trying on frames. Required fields are marked *. account information here. Enjoy reading our tips and recommendations. I think they are are great because they smile. Return Process What is Visionworks doing to help prevent exposure to COVID-19? On 12/5/2022, I received a text message notification from Visionworks letting me know the date of my last eye exam was over a year ago and to please schedule an appointment by clicking a link in the text. Had not planned to be here this long. Privacy Policy. The company guarantees you will be satisfied with your purchase, and if youre not, Visionworks offers an unconditional 30-day money-back guarantee. Don't worry if you don't understand something, simply write it down in the comments area. I finally was walked out and told to sit at a desk and someone would be by to help this tool 30-45 minutes for another inexperienced woman to take another 30 mins to print out my prescriptions that was my old prescription. One-year warranty on featured frame brands. I bought two pairs of glasses, buy one, get one free. I have contacted the store and I always get the same story. Had back to back appointments for my kids and myself and everything went smoothly. The appointment was confirmed. Visionworks staff mismeasured my progressive lenses for middle distance. Unsubscribe easily. Refused to see her without me and was extremely rude to 16 yr. Old she spends $210 every 3 months there for her contacts. BBB is here to help. Do not under any circumstances, ever,ever,ever go through them for purchasing eye wear. Check out the table below to see what options you have: If you want to inquire about returning an item, you can contact the Visionworks customer support over the phone. If you dont have it with you, you can still return the product. For example, if a one-year extension of the eyeglasses warranty will cost $50, and replacing a lens will cost . As a matter of policy, BBB does not endorse any product, service or business. She said she would have someone from lab to call before the day was over that was 4/3/2023. Today December 26 (8 months later) I went to the store because one of the legs broke the screw and they told me that I did not get a breakage guarantee. Its totally understandable to be frustrated and exhausted by the process of requesting a return. I told her that I wasn't aware they had tried to contact me. I'm telling you I've been to eye outlet America's Best and visionworks took care of me properly. I got glasses on line at a competitor at a fraction of the cost with the same prescription and no issues. This is the last time myself or anyone in my family will ever go there again. Visionworks offers a Love What You See Guarantee you can return your glasses within 100 days of purchase for whatever reason. The woman at the desk did not know anything about the coupons and proceeded to give me the wrong information. I never heard back from the store for weeks. For more information, please see our two more weeks pass and I get an email from Visionworks stating (it's been a couple weeks since you picked up your glasses. Shop at your own risk. Enter the Walmart Vision Center where you can get an eye exam (from a board certified optometrist) and a new pair of prescription glasses for under $100.Even less if you're not super picky about frame style and brand. As I waited for the front desk to answer a question, the gentleman was on the phone rolling his eyes at the customer on the phone, and when he got off, he laid his head on the desk and went oh my God! Visionworks offers a money-back guarantee of 30 days. Visionworks offers a "Love What You See Guarantee" - you can return your glasses within 100 days of purchase for whatever reason. HD Vision Works can help you locate your nearest Authorized Service Center. Safety gear: Zero stars really. The worst customer service ever known in the history of eye glass wear history. I want an apology and have the store clerk to contact my credit card company and void the charges. Dear BBB,I thank you for apprising us of the complaint submitted by ****************************** After reviewing the details of the complaint, a member of management reached out to ****** to process the refund and is sending a copy of the refund receipt. But it is possible to extend it by paying an extra fee if it is worth. It would appear something is wrong. Can you return them? Once I finally was able to make an appointment for the three of us, we all need an appointment on the same day so we scheduled far enough out on a day I had off so that I could pay for all the glasses. How Long Does The Visionworks Refund Last? I should have done the same and took my business elsewhere the first person at register and the new girl were doing the best they could do but the so called manager child was extremely rude to them as well in front of customers which made it even more ackward. If you are returning a product with the intention of purchasing a different product, the restocking fee will still apply. Ordered two pair on Dec.22. Does Visionworks Offer Free International Shipping. We will ship the replacement item at no cost to you. I never hear back from them. The 2 weeks came and went, I never heard anything, so I called after 3 weeks. The eye exam was super quick, just to get it over with, the doctor didnt even check each eye individually, told me I was blind as a bat and the test didnt last a whole minute, compared to my previous prescriptions and numbers were very different, as if my vision was perfect, wasnt happy so paid out of pocket and went to Lenscrafters, what a difference. I wanted to contact someone to ask why and confirm the correct appointment time. since I had not received my glasses I called again or a call from a manager. Before jumping on to the sue them boat, exhaust all your other options first. Due to the disrespect given to my daughter and her 30 yr old brother they just lost quite a bit of money she will not return nor will myself or my other 3 kids. No one say hello we will be with you in a moment. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I recently scheduled an appointment online. Take advantage of a 54 year old Female Veteran? If you dont understand something, dont worry about it, simply write it down in the comments section. are you sure you didn't pick them up. The General Manager, Joe ** was a joke, he knew only limited things and he just kept repeating them without even bothering to listen to me or waiting for me to finish what I was asking. International Association of Better Business Bureaus. Rochester, MN store. Price paid for this product. Read full return policy. Visionworks is a US company that owns or operates 711 optical retail stores throughout 40 states and the District of Columbia. Protect Yourself From Indoor Air Pollution, 21 Small Kitchen Appliances for $100 or Less, Do Not Sell or Share My Personal Information, Excels at removing embedded dirt from carpets. Influence-free. You have the option of replacing your product with another eligible or preferred product at the same or lower price as the original product. The details typically include the period for making a return, the acceptable items for return, and the necessary paperwork and proof of purchase. If you want to return a product, go to your nearby Visionworks store and approach any of the employees that you want to return the item.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_10',158,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); The item must be in its original condition with no marks of use or damage, and the merchandise must have the companys tag on it. All of our stores offer designer and exclusive brand frames, lenses, sunglasses and accessories along with leading technology in vision correction. Understaffed all the time. When I am not getting bounced around from one recording to the next then I get the occasional person who tells me the order is "pending." The quality of visionworks products is terrible! You can replace your purchase in-store or over the phone. I am a customer/client and I have a right to approach the others but they stonewalled me. If you returned your glasses did you just go back in and pick new frames and do the whole process again? Really really bad. Worst shopping experience I have ever had. Share. Our Optometrists will provide comprehensive vision care and prescription glasses and contacts. On 3/22/23, I went bank into the Canton location to get my eyes retested after previously speaking to the Mgr. We got 2 pairs of glasses from Vision works - ******* ** (Store #*** - order #******* and # *******) on 1st March for $199. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. They overbook and provide the less than professional environment. I replied to her that I'm still looking then she started grabbing glasses from the most expensive places and kept pushing me to get them. Include your Name, Invoice #, and email address. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. God bless and I hope you take my advice go to visionworks. Dear BBB,I thank you for apprising us of the complaint submitted by ************************** After reviewing the details of the complaint, a member of management confirmed the glasses arrived in and reached out to ****** to let him know order is ready for pick up. 2 months ago I made an order for pair glasses in Princeton division of Visionworks, charge $325.98 was instantly posted on my credit card, however glasses were not delivered and explanation was: they were lost in a process. Never doing business again with that kind of attitude. Tip for consumers:Avoid Visionworks by all means, they suck. The restocking fee applies to both open and unopened boxes. Ridiculous! How they are still in business is a complete puzzle. Instead of allowing me to purchase a second pair of frames to use the mismeasured lenses as a backup pair, they refused and insited that they must be discarded. The replacement will ship within three business days following our receipt of your return. Get kids glasses that are durable and designed to stand up to the activity of sports. They gave me my glasses without my Nike case they came with and gave me a vision works case. Order#: ******* I returned after 3 days - wrong prescription - told it was my fault. All Rights Reserved. The doctor took her time and explained everything and yes, the numbers at Visionworks were wayyyy off, I'm glad I was able to cancel the order with them. Return shipping Shipping charges are non-refundable. You have two choices when it comes to returning the item. It should have been way more than that just for the inconvenience. Tomorrow I will have to call corporate headquarters to see if they can help us. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Why should I go anywhere but the store where I got tested and where I paid my bills and don't they have an obligation to towards me and it should be they who should be calling and following up with corporate office. I want a refund and also for them to remove the billing to my insurance so I can go elsewhere and have an exam. Please ship your return via a trackable shipping method and be sure to obtain a copy of your tracking number. Online purchases. Today 4/4/2023 I check order status online it still says pending and delayed. We are on state insurance so how to they think we can afford to pay *************************************************** order to pay for it. Needs to seriously overhaul your pottstown location while I was there 2-3 people walked out and left. They have an expansive chain with 711 retail stores across the states. The script in the glasses was wrong. Wen she got there with 30 yr old brother. This guarantee does not apply to broken or damaged glasses not consistent with ordinary wear. All you need to do is provide some details about your purchase, and well immediately send your request to Visionworks. You wont get them for MONTHS! Note that complaint text that is displayed might not represent all complaints filed with BBB. Visionworks offers a 100-day return policy as well as a 30-day money-back guarantee. They should give him some more training he def needs customer service training if he's going to be a manager. How do I know I can trust these reviews about Visionworks? I asked if I could upgrade the glasses and was denied. I returned back to office with no further assistance provided. Their computers were down and could not fix the schedule and they stated no one at the mall was answering. Returns made to Visionworks will only be accepted in its original form, in like-new condition. Returns & Replacements You may return products purchased from HD Vision Works for a replacement or a refund, given that the requirements and procedures referred to in our return policy are fully met and followed. Did you purchase eyeglasses from Visionworks only to realize that they dont fit? It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. He was cold and unfriendly and kept everything blurry and me struggling to see the vision board, blaming the machine. She was friendly and knowledgeable. I ordered two pair of glasses. I paid for glasses I never recieved and visionworks doesn't take responsibility. Information provided by various external sources. Complete disrespect of my time. In the event your product doesn't work as expected, or you'd like someone to walk you through set-up, Amazon offers free . How long is the return window for Visionworks? Any time within this window, you will be allowed to exchange your glasses completely hassle free. I thought the price was good and hope I will be pleased with the glasses. They even went as far as falsifying the response to the better business bureau. When I have been fortunate to get a person, the only answer I get is that the "computer tells them the order is pending." At Visionworks, it is our goal to provide great customer service and we welcome every opportunity to better serve our customers. how are they?) I always have a hard time deciding which frames. Additionally the requested refund is being processed. Save my name, email, and website in this browser for the next time I comment. They like their customers. We do not issue refunds for returns of damaged merchandise. refused to honor 50% discount on a year's contacts that was offered by their manager, Leslie, because of all the errors made. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Care taken to fit frames and lenses correctly. Usually, an optical store will offer a refund or replacement for the following reasons: There's a manufacturer defect such as a frame that breaks. This was extremely inconvenient and negligent toward the Customer. All of our stores offer designer and exclusive brand frames, lenses, sunglasses and accessories along with leading technology in vision correction. I will never purchase glasses there again! What an inept lab and company. Exchange If you purchased a product from HD Vision Works that you wish to exchange for an alternative, you can return the item for a refund (a restocking fee of 20% will apply ) and simply place a new order for the item you desire. After all he would be reporting to a specif office and person but he refused. Guarantee vary from product to product and can even vary for the components. Really awful customer service through this company. The past three years I have made all of my vision purchases with Visionworks. Free Amazon product support included. I tried calling them to get the status on my glasses and contacts but their automated system is so messed up I couldn't find anything out. I have tried to visit this store 3 times. There's no standard satisfaction guarantee, but you can get lenses replaced if there's an issue . Not all vision challenges can be completely corrected with eyewear. A member of management has reached out to ******** to invite her in to look at other frame options. This includes top brands like MetLife, UnitedHealthcare, and Cigna. Support . I spent $929.95 on Apr 18, 2022. Told me I had to give a rating if I could there would no rating your service was that bad! All You Need To Know About the Jet Return Policy. Which is unfortunate, given the generous nature of it. Tell the customer support representative about your issue. They can be contacted through this number: 1-800-784-7427. Can You Return Prescription Glasses? $700 purchase with insurance. Thus, we do not reimburse any return shipping cost. You may contact the following carriers to determine a Customer Counter or Authorized Shipping Outlet nearest to your location. I received 2 sets, one that was originally missing, and a duplicate of the set I had originally picked up in the store. The lab stalled because they lost the frames I provided. They were to call me to fix an appointment which they never did. You should never be bullied anywhere. Damaged items All Packages are inspected for damage before they ship from our warehouse. Unsubscribe at any time. Refund still is a problem, dispite credit card dispute process.
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