cable line down in yard spectrum cable line down in yard spectrum
@danii @_JSplash @GetSpectrum I'm in Orlando too I just got upgraded from 75 to 100 for ATT the same price. Some blame the issue on the fast-paced expansion of new high-speed internet, fiber and other service providers in central Indiana, which means more cables are being run and sometimes the step of burying the cables falls through the cracks. A tree in my back yard has two large branches resting on the phone/TV cables. To send a "Peer to Peer" (private) message: Click "Sign In" if necessary Click the "Peer to Peer chat" icon Click the "New Message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. After spending 45 minutes and 3 service people, I am exhausted. Call 6s Paris Lewbel reached out to AT&T and they sent a crew out the same day to fix her connection. @Ask_Spectrum youre going to be refunding customers who have been experiencing an outage all day, right? Strangers rallied to help. You own the wire from the meter masthead to the meter, to you breaker panel and your house branch circuits. We miss Time Warner. 2. just taking a moment to say that @GetSpectrum sucks. An official employee, such as myself or whoever is first available, will respond. Spectrum tech caused this and just left, who does that? A few years ago Spectrum acquired Time Warner Cable. At the moment, we haven't detected any problems at Spectrum. I definitely know how alarming this is and I can assure you we want to get this line raised/fixed as soon as possible. Pepco has pictures on its website that can help you identify the power-system components. Call us anytime at. We miss Time Warner. It is the second largest cable operator in the United States. Like Chris says, you'll likely have to pay for this. And when you rebury the line, try to get it deep enough so it can't be hit with an aerator or other routine yard maintenance. Please Follow/DM your account information and or your address and phone number so that we can access the account and review. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. It's not my router. Add a comment. @GetSpectrum SERVICE IS ******* ***. A few years ago Spectrum acquired Time Warner Cable. California Consumer Do Not Sell or Share My Personal Information, California Consumer Limit the Use of My Sensitive Personal Information. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. I filled and reseeded and you wouldn't even know it was there. In 2016 Spectrum acquired Time Warner Cable. @GetSpectrum what the hell!!! @Ask_Spectrum is there an outage in 53593? Say "No account." that's ridiculous and you won't be keeping me as a customer. Why does this exterior paint keep blistering? Ensure you are first signed in, then you will see an icon at the top right of your page. Since you have everything located, this should be a pretty quick job with a Ditch Witch or similar trencher. Called xfinity x7!! No one has been out to my property to address the downed exposed lines. Browse other questions tagged, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. Thank You. Hey @ATT are you better than @Ask_Spectrum because I have had issues with them since September? There's no good answer on why the burying of cables is sometimes forgotten. We have called and spoke to multiple, nice service reps. In your yard it's supposed to be 18+ inches, but more often than not, all cable company bury guys are lazy and you MIGHT get 6" deep. i need someone to come out a fix it, who do i call? Share them here. It shouldn't take that long. Question About Spectrum Voice (Landline) Caller ID Information? Thanks for escalating my case. And who would do the work, because the cable company is unlikely to be interested in undoing something that not only makes them no money, but also makes it harder for them to make money down the road? Once you hit that chat icon, you'll be able to initiate a new chat with Xfinity Support, so please just send us your full name and we can continue helping out there. Can I run drainage pipe a short distance above the frost line, Cost-effective root barrier for home sewer line, Connecting to water line stubs left at construction. Thats exactly what happened to Carole Meyer in Fishers. Can the game be left in an invalid state if all state-based actions are replaced? @Ask_Spectrum outage again in Brooklyn. I would be happy to look at any existing tickets to see what our next steps are for getting this taken care of. Hundreds of poles down and left over wires from companies that no longer serviced the neighborhood. You may notice that a wire is hanging down on your property, or that it is touching a nearby pole. How to combine independent probability distributions? For new concerns, please create a new topic in the appropriate forum. delays are possible. Its bad enough your internet service sucks, @AlishaGrauso @GetSpectrum @Ask_Spectrum ****, youre still having problems?! This article was published more than4 years ago. Is it my responsibility to pay for this relocation, who does it, and any ideas of cost? Remember: This number is just for unburied ground cables. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. Shameful. However, they didn't prune anything near the cable. @Ask_Spectrum I called that number - they refused to help - and hence I am looking to leave spectrum and go elsewhere - such bad customer service!! Enter another ZIP to see info from a different area. We're sorry to bother you, but our systems have detected unusual traffic from your computer network that we consider a fair use violation. When asked if you want to order new service, say "No." Some utility companies mark or paint their lines. INDIANAPOLIS -- If you live in the city, you likely have wires or cables buried underground somewhere on your property, but if the company that puts them there forgets to bury them it can become a hassle to get the mess cleaned up from your yard. If you have questions about Spectrum Mobile, visit Spectrum Mobile Customer Support. How ******** are ppl supposed to work from home if the service dont work!??? A few years ago Spectrum acquired Time Warner Cable. An underground cable line normally brings Xfinity services to your home. The most recent Spectrum outage reports came from the following cities: They contacted CBS 58 Investigates for help, when Spectrum wouldn't. "Tree fell, knocked down all the power lines, cable lines, Wi-Fi line," said Spectrum customer Cindy Wenzel. In a follow-up video, Jacob discussed how Time Warner escalated his ticket, thanks to all of the comments made on his video . Tips? Thanks for escalating this Rustyben. Google "State call before you dig" and call that number. Who is responsible to relocate cable TV line? If there are any issues or questions surrounding the order for Fiber and you're not receiving any specific information from the Buried Wire Center, feel free to call us or chat with us and we can review the order details. - BMitch . X | `>`. Thanks for contributing an answer to Home Improvement Stack Exchange! I have escalated your issue to the Comcast Team available to these forums. Somethings living in the ceiling maybe squirrels, maybe not, A safe way to get rid of all those old cable and phone wires. $80 a month for JUST WIFI? Learn more about Stack Overflow the company, and our products. Users are reporting problems related to: internet, wi-fi and tv. Type your message in the text area that appears at the bottom of the window and hit enter to send. When homeowner Jacob Fisher discovered that a Time Warner cable technician had run his neighbors Internet cable into his yard, Fisher created a video. Can you please send Xfinity Support a private message using our peer to peer chat service by clicking on the chat icon in the top right corner of the page? Tell us about the situation When you contact us, you will be asked for the following information: Whether you are a CenturyLink customer or not Your name and telephone number I was patient before. Privacy Policy. If it was gas, electric, or plumbing, I would say not to touch it. Realtime status of outages and problems with service providers. All rights reserved. Click "Send a private message" and private message me. Zip 90004. Last problem: April 29, 2023 at 5:33 p.m. However, its critical not to cut into a power line, as you know. Find out what is going on. Thanks for responding to this community post and letting us know about your line concerns that still need to be addressed. Let us know. @GetSpectrum The WORLD has a pandemic and you raise rates? Typically there is contact information on the pole itself referencing who "owns" the pole. Reddit and its partners use cookies and similar technologies to provide you with a better experience. He estimated that it would take an hour or two to go up on the roof and take down the abandoned cable and phone lines. If wires are coming in off a pole, the very top wires are Pepcos, she said. When we replace a pole or lines of Spectrum fall off a pole, we don't know who to call. rev2023.4.21.43403. One important safety precaution: If you or someone you hire is doing any work within 10 feet of Pepcos line, which might be the case if the old cable and phone lines come in near the power line, the company says to call first, at 1-202-833-7500, and Pepco will determine the best course of action. But comm lines on your property are easy enough to move a foot or so to the side. @GetSpectrum Your letting me down! First, call the service provider's phone number listed on your bill. I apologize that no one has made it out yet, but my team can certainly assist you with getting someone out ASAP to take care of this. Can you please send us a DM with your name and at least two of the following: the account number, the phone number associated to the account, or the full address? I was patient before. In January, we had a heavy snowfall (wet/damp snow) which caused one of my trees to fall and take down the cable lines with it. This **** goes out MULTIPLE TIMES a day! Can you please send us a DM with your name and at least two of the following: the account number, the phone number associated to the account, or the full address? Making statements based on opinion; back them up with references or personal experience. Asking for help, clarification, or responding to other answers. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street . Tikz: Numbering vertices of regular a-sided Polygon, Passing output of the processing tool to QgsVectorFileWriter using PyQGIS. and our How can I mark capped drip line outlets from irrigation systems? So, what can you do if youre dealing with an unburied cable in your yard? Custumor service pretty much gave me an "oh well, that's what it is" response. Licensed electricians, who work with power lines and various kinds of cable every day, can tell at a glance what is safe to touch and what needs to be switched off before they start working. @Ask_Spectrum We have DMd for 2 days. @Ask_Spectrum outage again in Brooklyn. I have a problem with Spectrum The smaller wires were for phones and cable-connected TV and Internet. Generally, you'll have to pay the utility to move it. He looked at the downed cable and said he would put in a ticket to get someone to come out and look at it but no one has showed up. If power gets to a home from a buried line, it comes up to the meter via conduit. However, in some instances, the line may not have been installed, or it could be damaged and needs to be replaced. From there, click the 'New Message' icon. One box was for phone service, the other for cable. Click the "direct message" icon. How do we safely remove these without getting electrocuted? A minor scale definition: am I missing something? Christina Harper, a spokeswoman for Pepco, which supplies electricity to Washington and surrounding communities in Maryland, said you can trace a power line as it comes into your house. Thank you for making this comment and letting us know about this line. Could you please send our team a private message with your full name and full address? @ReelJeffEwing @GetSpectrum @Ask_Spectrum I actually didn't have many problems with them until the past few weeks when their "maintenance" broke my internet, then the new router they insisted on me having stopped working after less than a week. @dpollitt, you might have to go out 5-10 feet to each side to pull the cable a foot or two to the side, but it should be doable. If you don't fix what is - again, I emphasize - YOUR SCREWUP in the next few days @GetSpectrum, I will literally be unable to work because of you. Sign up for The Home You Owns Live Better with Little Effort text message course for fun tips and tricks. New blog post from our CEO Prashanth: Community is the future of AI, Improving the copy in the close modal and post notices - 2023 edition, Is this a "Dumping pit" by the builder and who is resposible to pay for this house was built 1998. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, Who the [EDIT] do you call at Xfinity to report their lines are down and draping across some back fences? All numbers are for sales or troubleshooting services. Having an electrician clean that up is the safest step, and for the cost of calling in someone for that, you could probably get the whole job done and have complete peace of mind that you arent making any mistakes. Leave a message in the comments section! If that doesnt work, look around on the internet and see if there is a telephone number for unburied or exposed cables for your service provider. @Ask_Spectrum we are trying to watch the congressional hearing!!! I thought these forums were public. 10-month-old dead thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. I have tickets in and it has been two months. ET. Its bad enough your internet service sucks, @AlishaGrauso @GetSpectrum @Ask_Spectrum ****, youre still having problems?! Shameful. @Ask_Spectrum is there an outage in my area? ', referring to the nuclear power plant in Ignalina, mean? After completing this captcha request, you can continue to access the site as normal. , how funny would it be if i failed an assignment because i couldnt get the ******* details because @GetSpectrum has the most god awful and abhorrent services to date. Customer service has been useless!!!. Some problems detected. $55 in monthly increases over less than four years. Spectrum has sometimes offered some customers credits and other compensation for the inconvenience. Disappointed and concerned. I can assist with researching the status of the pending cable drop fix ticket, or submit one if needed. This material may not be published, broadcast, rewritten, or redistributed. Then, to let us know why you're calling, say Line is down.. So we checked and discovered she may have to pay for the repairs, unfortunately. The third picture shows two boxes and more wire tangles. It's your service or modem. I work for a local utility company, and we are having a major problem getting in contact with someone for maintenance. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. @GetSpectrum The WORLD has a pandemic and you raise rates? This morning I was on the phone for 45 minutes trying to get a work order for a line change out. To send us a Private direct message, select the message icon in the top right corner and then search for Xfinity support. If youre not using either, you can just take them down and throw them away, Williams said. Spectrum serves homes and businesses in 25 states. It's possible as part of the outage it will be fixed. If the line had become damaged through no fault of your own, they would pay to run a new line, and at that point you might get them to run it a different way. Want easy home advice delivered right to your phone? By mid-September, the cable still wasnt buried, and her internet and phone had also stopped working again thats when Meyer reached out to our Call 6 Investigates team. There was a service technician in our neighborhood a couple of weeks ago. Even after speaking with him. They say the cable will be buried later in the week. All rights reserved. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Useful comments include a description of the problem, city and postal code. Please let us know what issue you are experiencing with Spectrum: Thank you for the report! If you ever come up against a problem that feels hopeless, RTV6 wants to Work For YOU to help. It only takes a minute to sign up. Typical cable television cable drops, from the service point (tap) to the house can be 6 mm diameter, but the c-in-c will be slightly larger.
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