stratstone mini leeds meet the team stratstone mini leeds meet the team
Anyone can write a Trustpilot review. Date of experience: 14 July 2022. Very happy with the overall experience. Hi Dylan,Thank you for taking the time to post this review. Stratstone - MINI Derby Reviews | Read Customer Service Reviews of www I think more attention to detail and customer service would make the experience so much nicer. Top notch service today at Stratstone, Leeds.Went in to look at new Minis and ordered a Mini Cooper Exclusiv.Thanks again Paul Rosen (Sales Executive). We are absolutely thrilled that you have rated us so highly! Bought a replacement key for almost 200. Your review is very important to us, as our goal is to deliver an outstanding customer experience. Nothing was too much trouble for him & that made the transaction a pleasant experience. Took my Mini for its yearly service. The branch is always available for any assistance that you may need. Purchase a new MINI Electric and enjoy a complimentary Pod Point home charger or 750 towards your deposit. Stratstone | 15,606 followers on LinkedIn. 2023 Trustpilot A/S. Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Exhaust was making a very strange noise. We really appreciated being allowed to test drive the car on our own with a more than adequate time allowance & no distance restrictions. I declined but asked for a copy of the report in order to buy and fit correct parts elsewhere. Thanks again! We hope to be of service to you again! Imran Khan of Stratstone BMW Leeds did an Excellent job in securing my wife a JCW countryman. Browse our wide range of Business Contract Hire offers on MINI's most popular models. Not one of them has been in contact. Welcome to Stratstone Tyneside. In the Vehicles & Transportation category. I was dealt with by Ellie who was excellent and the whole process went smoothly. The member of staff did apologise but too little, too late.So a word of warning if you buy a car from Stratstones be careful how you pay for it. Excellent service from start to finish. Took just one week from first visit to home delivery. I had an MOT, service and also had a new service plan set up. They kept it overnight so they could listen to it cold start and fixed the problem that day. 2023 Trustpilot A/S. Very happy with the way I was attended to, both booking the job in and doing the tyre change on the day. 2 weeks later the money still had not been returned so I put in a formal complaint to Stratstones. Meet our Service Advisor, Ryan Alexander Pride. Situated on Gelderd Road, Stratstone MINI Leeds can be found just off Junction 1 on the M621. He showcased Stratstone Mini very favourably. Whether you already own a vehicle or are potentially interested in purchasing one, there is a high probability you will want to keep up-to-date with the latest information and news as it is released. She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. State of the m4 cs was horrendous! Our state of the art workshop is operated by a team of manufacturer trained technicians, who have access to the latest tools and equipment required to keep your . Jaguar Land Rover is to invest more than 15 billion over the next five years to transform the brand into an all-electric vehicle manufacturer in the UK. I dealt with Jack Beeston from Hull BMW and I can say I havent dealt with such a great guy for a long time. Thank you Csilla, Hi DeeDee,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. Got to give a special mention to Rhiannon. Your review is very important to us, as our goal is to deliver an outstanding customer experience. The staff couldnt have been more friendly or helpful, from the ladies at the front desk to Lindsay who looked after me brilliantly (and Ryan when she was busy) excellent service from start to finish. Find out how we combat fake reviews. Date of experience: 08 December 2022 The salesman was a very pleasant & helpful young man. I was dealt with by Ellie who was excellent and the whole process went smoothly. Top service. Find out all the latest automotive industry, manufacturer and Stratstone related news here. Very happy with the overall experience. He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. I had an MOT, service and also had a new service plan set up. The communication was great and consistent and has been the most straight forward car purchase I have had. Exclusive retail offers across the range. We value your feedback and take pride in providing the best possible customer service! Have just purchased a new Mini Cooper Classic from Stratstone Mini Leeds. Wont be buying from them again ever. Hi,Many thanks for taking the time to provide us with this review.We love to see such great feedback! Just purchased a beautiful new mini from Stratstone tyneside that i am delighted with. Thank you to the whole team there for their patience and help, especially to Nathan B! I was looking to purchase a car from mini Leeds they offered me a great price on my car Paul Rosen Was very helpful & managed to get a great price for my car however I bought . Leeds Mercedes gelderd Rd -terrible GM and attitude don't buy here or service your parts Been buying cars and goods 35 years what terrible service for return of a part within 12 months- placed barriers and blocks and costing me money for return of a part . Top service. Best wishes,Customer Services. Explore our extensive selection of Approved Used MINI, all of which come with a number of benefits. Charlotte and her team sourced the car my daughter wanted, after a terrible experience from Arnold Clark I would avoid them. Granted it is a free service, however it was done so poorly, Id have rather it hadnt been done at all. Huge thanks to Ellie, initially, and lastly to Steve and Paul. The salesman was a very pleasant & helpful young man. Stratstone - MINI Doncaster Reviews | Read Customer Service Reviews of At Stratstone, we are proud to represent some of the world's best premium and luxury car manufacturers. Our family came to buy a used mini in the 12k range. Took just one week from first visit to home delivery. Stratstone Confirmed as BYD UK Leading Launch Partner, With Two Dealerships Opening This Week, New Range Rover SV Lansdowne Edition Unveiled at Stratstone Land Rover Mayfair, A Q&A with Land Rover Mayfair's Head of Business, Stratstone Mercedes-Benz of Ayr Sponsor Ayr Rugby Club for the 2022/2023 Season, Mercedes-Benz Reveal New and Upgraded Electrified E-Class, BMW Enables Digital Key Plus for Android Users, New smart #1 Electric SUV: Prices and Specifications Revealed, Jaguar Land Rover Announces 15 Billion Investment in EV, New BYD ATTO 3 Electric Car Review | Features and Walkaround, New 2023 BMW M2: Discover BMW's 453bhp Coup. Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. Kept in contact throughout, collected car later that day and it had even had a wash, thank you! Will definitely be back for all my servicing needs in future, Hello Andrew,Thank you so much for your great review! I had an MOT, service and also had a new service plan set up. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Hi Dawn,Thank you very much for 5* review! Michael went above and beyond to make sure I was happy. Suggested companies are based on peoples browsing tendencies. stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Stratstone, Loxley House, Little Oak Drive, Annesley. To a non- internet savvy, phone phobic pensioner organising her Mini love affair with a company over 200 miles away could prove to be a recipe for disaster! Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. Verification can help ensure real people write reviews about real companies. No one could find the fault except these guys. Stratstone - BMW Chesterfield Reviews | Read Customer Service Reviews Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Purchased my MINI from here several years ago now and it's always fantastic service. Would highly recommend & would return in the future. Discover a comprehensive choice of official MINI accessories, parts and lifestyle products. Little gestures go such a long way. No complaints about the servicing, all done fine and speedily. Here are 8 tips for writing great reviews. Occasionally we will send out newsletters promoting our offers and discounts. Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on it's way! Thanks again!Customer Services. We value your feedback and take pride in providing the best possible customer service! Kaz Bilan, sales and Rob Hamilton H. o. b, should be ashamed of themselves. They think we customers ate stupid!! Do you agree with Stratstone - MINI Leeds's TrustScore? . Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on its way! Stratstone, has been confirmed as the UK leading launch partner of multinational high-tech company BYD. Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. 16/06/2022 . From charitable work, to dealership refurbishments, there are plenty of stories emerging from our extensive network of retailers across the UK. Even when things went a bit off course , he took ownership and made sure we got back on track, His manger Sam also was great with excellent customer service.i highly recommended this dealership thanks agin guys :) Tara Gahir, Trying to arrange a Service since Monday. Our Manufacturer News brings you the latest updates from the brands we work with, including new car launches and technology developments. Once you have purchased you car, for some reason you are passed onto a handover person . figueroa street shooting; jeffrey friedman chiropractor; gifted child humming; how to adjust sim max driver; stratstone mini leeds meet the team. Its probably my ultimate car and will no doubt see me out. The service we experienced whilst buying our car, in part exchange, was professional, courteous & friendly. Awful experience and takes away the joy of owning a nice car. Took just one week from first visit to home delivery. Have just purchased a new Mini Cooper Classic from Stratstone Mini Leeds. For context, Elland Road, home of Leeds United, is located within walking distance. Booked a MOT online a week ago with Stratstone BMW Leeds. Felt completely misled regarding the results of the health check and recommendations regarding the MOT of my MIni which is less than 3 years old. Although I've spent 16k more than I wanted we've got what we want. The purchase of my M4 was all done remotely, having said that Jessica Senior made the whole process feel very inclusive and personal. Thank you Csilla, Hi DeeDee,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. I changed my mind several times of which I wanted. Hi Mr Cowlam,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Companies can ask for reviews via automatic invitations. Staci was fabulous setting up my service plan and providing a fantastic service, the whole team worked hard to meet my requirements and I love the car . We use dedicated people and clever technology to safeguard our platform. New and Approved Used MINI sales, servicing, Motability and more at Stratstone MINI. MINI has partnered with the Dogs Trust to ensure our retailers are ready to welcome your best friend. I was regularly kept up-to-date with the progress of my service. However, throughout the period from ordering last February through to handover today on 23rd June, Paul was extremely helpful, understanding and friendly and made matters uncomplicated to enable the transition to run seamlessly. Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. This was the 3rd BMW Ive purchased from Damian at Stratstone Tyneside. Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Read 1 more review about Stratstone - MINI Leeds, Stratstone, Loxley House, Little Oak Drive, Annesley. Just had the first service on a second hand car I bought last year from Strastone. Great customer service at Stratstone MINI Leeds. Total incompetence. I am still in touch with Paul, who might yet still sell us a car!The whole place, with its car showroom, caf and decoration looked flawless.Ibrahim, Hi Adam,Thank you so much for taking the time to review your experience with us. Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. It meant we could put the car through its paces under conditions pertinent to us. Harrogate BMW. Had BMWs for 25 years and the service just gets worse and worse. Rang to book car in for emissions problem, fitted me in first thing next morning. Hi Anna,Thank you very much for 5* review! Stratstone - BMW Leeds Reviews | Read Customer Service Reviews of www Best wishes,Customer Services, We were looked after by Paul, the mini we enquired about was waiting for us for a test drive , he was very helpful and accommodating , we came away with a great experience , thank you Paul.Heather and Rick, Hi Rick,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. Discover if MINI is the right brand for your lifestyle with the Stratstone MINI Road Test and First Drive Reviews. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Well done . No one could find the fault except these guys. Huge thanks to Ellie, initially, and lastly to Steve and Paul. Confirmed by email. Discover the new BYD ATTO 3 as we explore its features, design and practicality. See how that goes. Everything I expected and was promised was done. Im off for a BMW , Hi Kym,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. I can now add the Stratstone reputation executive team. Contact the Ferrari Dealername and meet the Ferrari team. Have just purchased a new Mini Cooper Classic from Stratstone Mini Leeds. The car is gorgeous and the service was second to none! No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. We are a returning customer of Stratstone Mini. We really appreciated being allowed to test drive the car on our own with a more than adequate time allowance & no distance restrictions. Would definitely recommend to anyone. Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! Have a wonderful day! So I could also get my MOT completed on the same day. I would highly recommend this dealership if you are looking to buy a Mini. Will definitely be back for all my servicing needs in future, Hello Andrew,Thank you so much for your great review! It goes against our guidelines to offer incentives for reviews. Thank you for taking the time to leave us your rating!Customer Services. Very very poor customer service.Aggressive phone staff considering a mistake was made their end, causing a car to be sold to another garage.I rang to see if I could transfer a car from this dealership closer to home, to which a lady said she would find out the details and phone me back, a couple of hours passed and I received no phone call so I rang them, only to be met with an abrupt rude member of staff who proceeded to argue with me and blame staff shortage as an excuse not to have been called back, meaning Ive now missed out on a car.DO NOT RECOMMEND. I was assured the first one would be cancelled however both transactions went through and twice the cost of the car was taken from my account. Do not use Stratstone Silverlink if you are used to good customer service, it is appalling. We value your feedback and take pride in providing the best possible customer service! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We use dedicated people and clever technology to safeguard our platform. Gelderd Road, Leeds, West Yorkshire, LS12 6EG. Best wishes,Customer Services. Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. Everyone I spoke to during my visit was very welcoming and helpful Jamie was so kind courteous and reassuring, very attentive, added the oil I was able to purchase all with a big smile and lovely cheerful manner. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Do you agree with Stratstone - MINI Leeds's TrustScore? Have a great week!Customer Services. Stratstone - Home - Facebook Its Thurdsday.Left several messages. We value your feedback and take pride in providing the best possible customer service! Yesterday I bought, what I imagine will be my last Mini - a Countryman in racing green. Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Stratstone MINI - Thank you to everyone who attended our | Facebook Everything I expected and was promised was done. Lovely courtesy car clean and well presented. It goes against our guidelines to offer incentives for reviews. 2023 Trustpilot A/S. Brought a car!! You can unsubscribe from this at any time. Hi John,Thank you very much for 5* review!We value your feedback and take pride in providing the best possible customer service!Thanks again!Customer Services. Hi Jeremy,Thank you for taking the time to leave a review.I am disappointed to hear of the service you received on the handover, this isn't the level of service we aim to provide.I will certainly ensure to pass your feedback onto the relevant managers to make them aware of your experience, so that this can be addressed and dealt with internally.If there is anything else I can help with, then please contact me at service.followup@pendragon.uk.com and I will look into any issues for you.I do apologise for any inconvenience this may have caused.Kodie - Customer Service Specialist, I purchased an electric mini and I am really pleased with it its a great car ,the overall experience was excellent and great customer service thanks very much, Hello,Thank you very much for your 5* review! Claim your profile to access Trustpilots free business tools and connect with customers. his customer service was excellent. This is now three weeks of silence. The friendly attitude, professionalism and patience of Rhiannon was much appreciated. Amazing service professional and helpful team. Hi Jack,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. Discover Stratstone. Nothing was too much trouble for him & that made the transaction a pleasant experience. We use dedicated people and clever technology to safeguard our platform. What are the opening times for Stratstone Mini Leeds? In addition to the above, we are able to offer vehicles through Contract Hire or the Motability Scheme, while our factory-trained technicians will be able to take . We offer flexible finance on all vehicles, ensuring you get a great deal that is tailored to your needs and requirements. We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. Very professional & efficient service. Hi Mark,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day.Customer Services, Swapped my Range Rover for a Mini Phev (for obvious reasons in this day and age)Whole process was very pleasant - Imran our salesman was helpful without being pushy The car looked like new when we picked it up Would highly recommend, Hi,Thank you very much for 5* review! Situated on Gelderd Road, Stratstone MINI Leeds can be found just off Junction 1 on the M621. Politics latest updates: Union leader Pat Cullen says nurses are pushed 08:54:04 Attack ad 'not racist', Starmer says We also ensure all reviews are published without moderation. Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. Very efficient service from Paul Rosen who dealt with the paperwork and vehicle documentation very smoothly. Everyone's a winner. We appreciate you taking the time to do this, and hope you have a great day!Customer Services. Do you agree with Stratstone - MINI Leeds's 4-star rating? Find your next car at MINI Leeds, where. Very professional, friendly and very informative. Here are 8 tips for writing great reviews. Jamie at service reception desk very helpful too. Very efficient service from Paul Rosen who dealt with the paperwork and vehicle documentation very smoothly. Took my Mini for its yearly service. I wouldnt take my beloved mini anywhere else to have works done. My loan car was amazing and so was the service and repair. No pushy sales, but a genuine friendly human being. Date of experience: 03 March 2023 Its lovely to see you had a great experience with us!Customer Services. The service we experienced whilst buying our car, in part exchange, was professional, courteous & friendly. Took my Mini for its yearly service. If you would like further information, we take a detailed look at the history of the brands we work with and the cars they make within our Stratstone blog section.A range of videos can also be found on the Stratstone YouTube channel. Merc drivers are not capable of thinking I would argue mgt gone bizarre how have you got him as GM? Hi Jack,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. We also ensure all reviews are published without moderation. Very very poor customer service.Aggressive phone staff considering a mistake was made their end, causing a car to be sold to another garage.I rang to see if I could transfer a car from this dealership closer to home, to which a lady said she would find out the details and phone me back, a couple of hours passed and I received no phone call so I rang them, only to be met with an abrupt rude member of staff who proceeded to argue with me and blame staff shortage as an excuse not to have been called back, meaning Ive now missed out on a car.DO NOT RECOMMEND. Do you agree with Stratstone - BMW Leeds's 4-star rating? Here are 8 tips for writing great reviews. Will definitely be back for all my servicing needs in future, Hello Andrew,Thank you so much for your great review! Lady very helpful on the phone. Check out what 123 people have written so far, and share your own experience. Big thanks Jamie and co, you are doing things right. Stratstone - MINI Leeds Reviews | Read Customer Service Reviews of www Wallsend, England, United Kingdom . Congratulations to Ranjit from Stratstone BMW Leeds on your 10 years of service! Clearly they are getting too big a basic wage if they can afford to throw business away. As always the service was top notch, personable and efficient, and got a great deal on my new car too. Amazing service professional and helpful team. Stratstone News Working away from home and my local Mini centre I called in to Stratstone Mini Leeds when my warning light came on indicating a need for oil, and I was really worried.
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