technical specialist apple job description technical specialist apple job description
And thats our greatest strength. He also considers it a bonus that, while hes teaching others, he picks up new bits of knowledge along the way. Communication skills: Communication skills are essential in any technical role. With that foundation, your passion and values will drive you forward. Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Testing and data processing for tests. This requires a lot of testing and coordination between different teams within Apple. Up front or behind the scenes, wherever you work in the Apple Store, youll have the chance to make a big difference for your customers, your team, and yourself. Now, as a Senior Manager, Carissa is providing support and encouragement for her team members as they pursue their own path at Apple. Ci Their skills are an asset to the company, as they assist in resolving technical issues concerning customer's accounts or company software infrastructure. Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. By developing skills in areas such as cloud computing and mobile development, you can help your company stay ahead of the curve and meet the needs of a changing marketplace. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Technical Support will also support computer software integration by . Helping people grow in their own direction. Apple Jobs for Students - What are the Requirements 2022 - LinkedIn Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. We're committed to being your source for expert career guidance. Either way, you'll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. These events are often hosted by Apple or by third-party organizations and can cover topics such as new product releases, technical support and customer service. When a customer needs assistance, you quickly assess their situation. Retail Tech Support - Careers at Apple - Apple (CA) You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. They can then use this knowledge to help businesses protect themselves from hackers and ensure that their data is safe. Some employers may accept candidates with a high school diploma or an associates degree. Ability to work independently: Independent work is a necessary skill for technicians to have. Technical skills are also important for learning new software and hardware. Apple Technical Specialist - Part-Time Job in Littleton, CO at Apple Learn about work at Apple We aren't merely creating products. Help manage Apples service and support products, including AppleCare+ and AppleCare Protection Plan. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . As a busy new mother, Arlinda had very specific job criteria in mind. pour nous faire part du problme. With stock grants and discounts when purchasing Apple stock, every team member has the opportunity to become an Apple shareholder. Apple Specialist Resume Example - livecareer Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple participates in the E-Verify program in certain locations as required by law. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Some may also become certified in specific Apple products, such as the iPhone or iPad, and become experts in those areas. I was looking for stable, part-time work as I learned to balance life and parenthood. I get the benefits of an office community from the relaxing environment of my home. Apple technicians often work on their own to diagnose and repair devices, so they need to be able to work independently to complete their work. Whether you work full-time or part-time, each customer conversation you have will make it clear: youre not just supporting technology. Add to Favourites IN-Technical Specialist. I can invest in my future by earning my degree and by taking advantage of Apples other financial benefits. And this team helps make sure that relationship thrives. As she navigates each college semester, Serene is intent on growing her experience at Apple. Thats why we offer a wide range of benefits for all our full-time and part-time team members. Diversity is becoming increasingly important in the business world as companies strive to create a more inclusive environment. Thanks to her teams help and extra tech training, she got to know our products inside out. Wir entschuldigen uns fr die Umstnde. They will also be responsible for staying up-to-date on the latest Apple products and technologies, and for keeping our inventory stocked and organized. What Does an Oracle Functional Consultant Do? Attention to detail: Attention to detail is the ability to notice small changes in a system or process. pour nous faire part du problme. Roles include Creative, Technical Specialist, and Genius. Technical Specialists may be required to travel to customer sites. The annual salary for technical specialists ranges from $73,000 to $106,000 per year. Get discovered. Nous sommes dsols pour la gne occasionne. IN-Technical Specialist - Careers at Apple US-Technical Specialist - Careers at Apple Explore some of our roles to see which match yourinterests. Technical Support Specialist Job Description [Updated for 2023] - Indeed Als u dit bericht blijft zien, stuur dan een e-mail You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. It offers the opportunity to work with cutting-edge technology and products, and to help customers get the most out of their Apple devices. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. las molestias. Technical Specialist Location United States Average salary $21.01 per hour 26% Below national average Average $21.01 Low $10.60 High $31.90 Does this salary seem accurate? You can set the standard for Apples unique style of service through words and action. They also use problem-solving skills to troubleshoot issues with software and hardware. But I wanted a job that allowed me to interact with people as well. We draw on the differences in who we are, what weve experienced, and how we think. You always meet, and at times exceed, your established performance goals. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Copyright 2023 Apple Inc. All rights reserved. enva un correo electrnico a At other times, you refer customers to support team members who get them up and running again. Carissa took advantage of every opportunity to build her skill set and gain more experience in different roles. At Apple, the learning never ends, and team members continually support each other. When you become part of the support and service teams at Apple, you become part of the personal connection that strengthens the relationship people have with their Apple products. With a deep understanding of Apple products and services, you spend time mentoring team members and serving as a role model for your team. Apple is an equal opportunity employer that is committed to inclusion and diversity. Technical Support Job Description | Glassdoor real person. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. Find available Technical Support and Customer Support roles Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. They will be responsible for providing one-on-one support to customers in our retail store, as well as handling customer inquiries over the phone and via email. We also take affirmative action to offer employment and advancement opportunities to all applicants. Copyright 2023 Apple Inc. All rights reserved. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. When a customer needs assistance, you quickly assess their situation. Learn more (Opens in a new window) . Get started, Different together. William, Apple Store SpecialistShanghai, China. When a customer needs assistance, you quickly assess their situation. Create the online experiences that deliver Apple support to customers throughout the world. Apple specialists can capitalize on this trend by becoming experts in Apple products and services. Onze When a customer needs assistance, you quickly assess their situation. Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. What is a Technical Specialist? - Zippia Whether youre teaching a customer how to do something amazing or troubleshooting something technical, youll help save someones day. Your communication skills can help you to convey information effectively and build strong relationships with others. A career as an Apple Technical Specialist can be both rewarding and challenging. Youre a leader in sales, product knowledge, and solutions, and highly influential in how you engage with customers. Disculpa naar Technical Specialist Resume Example - livecareer Introduce people to the Apple products that help them do what they love in new ways. When a customer calls for help, you quickly assess their situation. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. las molestias. This means that those who want to work in the tech industry will need to be well-versed in programming and other technical skills. But you also know how to turn mild customer curiosity into intense interest and ownership. When a customer needs assistance, you quickly assess their situation. Simple questions like, why do you want this role, tell me about your previous employment ect. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. Learn about the duties, responsibilities, and skills for A Technical Specialist . Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. Ive learned so much by exploring different things with my customers. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. Apple specialists typically work in clean, well-lit, and well-organized environments. Description You're a leader in sales, product knowledge, and solutions, and highly influential in how you engage with customers. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. People do so much with our products these days, so showing them how to have a little more control over their devices is like giving them a little more control over their lives. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Programming and setup of application, middleware, and database. Team members also support AppleCare product sales to individuals and large institutional customers, as well as manage the service for these accounts. Youre passionate about Apple, and you inspire and educate others about all that Apple has to offer. You should also be able to troubleshoot problems and provide customer support. enviando un correo electrnico a With experience, they may move into positions such as technical support, sales, or training. Youll need to be flexible with your schedule. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail We offer flexible medical plans and a variety of physical and mental health resources so you can feel good in body and mind. Both full-time and part-time jobs are available. You reassure customers when delivering product diagnoses and potential solutions. You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. Montgomery Street, San Francisco, CA 94105 (555) 432-1000 resumesample@example.com Professional Summary I am a dynamic, highly motivated professional with over 10 years of experience in customer service and sales, as well as technical support and operations. As a Technical Specialist, you assist new owners in getting started and current owners in receiving quick, efficient support, while building strong, positive relationships with Apple. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. US-Expert - Careers at Apple Read stories of people bringing their personal values to life in Apple Retail. Lamentamos Aydanos a proteger Glassdoor verificando que eres una persona real. This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. per informarci del problema. Youre also a quick, decisive thinker who enjoys solving complex problems. As an Expert, whether you work full-time or part-time, you introduce people to the exciting world of Apple, having meaningful interactions, offering customized solutions, and turning curious visitors into loyal customers. Learn more about your EEO rights as an applicant (Opens in a new window) . Cupertino, CA. Areas of work include Product Management, Account Management, Sales Training, Sales Forecasting, and Business Development Management. Therefore, we are committed to treating all applicants fairly and equally. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Do you love how it feels to help others? We're committed to being your source for expert career guidance. Technical Support is a position hired by a company to oversee and maintain their computer hardware and software systems. Teamwork skills: Working with a team is a common aspect of a software development career. This is in accordance with the Bureau of . Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. Some technical specialists may also work as freelance contractors, charging an hourly rate for their services. About 57% of technical specialists have a bachelor's degree. Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. Apply to Technical Specialist, Expert, Apple Specialist and more! Help drive your stores vision and purpose, develop other managers, and support the Store Leader with business strategies and critical decision-making. They can also help businesses to develop and implement best practices for protecting their data. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. message, contactez-nous l'adresse Si continas recibiendo este mensaje, infrmanos del problema Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. The Apple Store is a retail environment like no other uniquely focused on delivering amazing customer experiences. Last updated: March 23, 2023 to let us know you're having trouble. Ability to consistently deliver great customer experiences no matter what the situation. message, contactez-nous l'adresse Its about what each member of my team wants to get out of their Apple experience. Discover even more benefits of doing what you love. What does a Product Specialist do? Role & Responsibilities Learn more about your EEO rights as an applicant (Opens in a new window) . You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. What does a Technical Specialist do? Role & Responsibilities Read A Technical Specialist job description and meaning. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Giving back is an important part of the Apple community. By combining those skills with the core Apple Store training everyone receives, as well as additional Creative Pro training, he was able to build a foundation for a new career. As mobile devices become more complex, technicians will be needed to repair and maintain them. Everyone brings something different to their work, and Tom brought creativity and technical experience. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Well match your donations and contribute US$25 for every hour you volunteer. Programming of database, filter and batch. Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. That really motivated me. At Apple, were not all the same. Specialists often use technical skills to troubleshoot and resolve issues for their clients. Apple is an equal opportunity employer that is committed to inclusion and diversity. As part of this group, you could work on our industry-leading support website, our support app, customer community forums, or social media. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. Apple is an equal opportunity employer that is committed to inclusion and diversity. During this time, the specialist will learn about the companys policies and procedures, as well as the products and services they offer. When a customer needs assistance, you quickly assess their situation. Technical Specialist Interview Anonymous Interview Candidate in Sydney No Offer Positive Experience Average Interview Application I applied online. Tom helps people discover the endless possibilities of what they can do with Apple products. Sharing what you love directly with others is how you connect with the world. We receive extensive training and coaching sessions to get us ready, and if I ever encounter a customers question I cant solve alone, I can always call on a coworker for help. om ons te informeren over dit probleem. per informarci del problema. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Nous sommes dsols pour la gne occasionne. real person. As Apple specialists, you have the opportunity to play a key role in helping your company achieve its diversity goals. Aydanos a proteger Glassdoor y demustranos que eres una persona real. The technical specialist's duties include providing technical assistance, solving customer service queries, and troubleshooting hardware and software issues. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. There are approximately 121,151 job openings for technical specialists in the US job market currently. Areas of work include Hardware Engineering, Planning, Procurement, Service Channel Management, Program Management, Systems Management, Business Intelligence Analysis, Instructional Design, Training, and Technical Content Production. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Apple technical specialists need to have a wide range of technical skills to be successful in their careers. Learn more about the E-Verify program (Opens in a new window) . Well provide the training you need to get new owners started and help current owners troubleshoot their mobile devices. However, automation may limit the need for these workers in some areas, such as network administration. To view your favourites, sign in with your Apple ID. In addition to having a strong technical background, its important that you are able to communicate effectively with customers. Either way, you'll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Si continas recibiendo este mensaje, infrmanos del problema Caso continue recebendo esta mensagem, Youre a communicator first and foremost. Si continas viendo este mensaje, verdade. To view your favorites, sign in with your Apple ID. Im based in Turkey, providing technical support for customers across this region. para informarnos de que tienes problemas. No matter where you start, youll receive the information and guidance you needto succeed in your first role and any that follow. Because to create products that serve everyone, we believe in including everyone. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. . Please help us protect Glassdoor by verifying that you're a Apple is a drug-free workplace. Apple Technical Specialists typically have a bachelors degree in computer science or a related field, and they must be proficient in the use of Apple products. I get to work in a field Im passionate about technology and help people use Apple products to pursue their own passions. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Technical Support - Careers at Apple Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. Technical Expert Atos - New York, NY Performs troubleshooting and diagnosis of iOS and macOS devices Performed fast-paced hardware repair with high accuracy Quickly establishes rapport and provides recommendations Mentors teammates on new products and strategies Creates highly detailed documentation of issues Your work hours will be based on business needs. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Pro Workflow Video Expert. Apple Technical Specialist Job Duties Apple technical specialists have a wide range of responsibilities, which can include: Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes We offer the support youll need to thrive in whichever path you choosehere. You thrive in a fast-paced environment, but always make time for meaningful connections. Roles include Manager, Senior Manager, Store Leader, and Market Leader. Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. They test new features, investigate bugs and glitches, and provide feedback to engineers about how well these features perform in real-world scenarios. Or you could make that all possible with work in training, communications, or leadership. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. You might use your expertise to develop repair processes, manage our global service and parts supply chain, build relationships with service providers, or develop and deliver technical training. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Please help us protect Glassdoor by verifying that you're a As a specialist, you may work with a team of software developers, project managers and other specialists to create a new software product. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. AU-Technical Specialist - Jobs at Apple (AU) Come to us in your pursuit of success. I want them to know that solving their technical issue means as much to me as it does to them. envie um e-mail para I came in with no tech experience and Im doing great, thanks to the training and my team.. Apple Technical Expert Resume Example - livecareer.com Youre a natural problem solver with a passion for technology and a knack for connecting with others. Apple is a drug-free workplace. Believe it or not, it was kind of a childhood dream to work at the Apple Store. Your day in the Apple Store is filled with a range of focused support and service tasks. Over the years, Ive built great relationships with many of our regular customers. Ability to consistently deliver great customer experiences no matter what the situation. I understand theyve got their photos, home videos, documents, and music on their devices. Apple Technical Specialists are the people who make sure that Apples products work as advertised. Learn more (Opens in a new window) . Many locations have immediate openings for these positions. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. para nos informar sobre o problema. Work at Apple Join a team and inspire the work. At Apple, base pay is one part of our total compensation package and is determined within a range. You will work closely with the Engineering teams to diagnose and solve pipeline, workflow, and other technical issues.